ITIL® Online Service Design course is designed to provide in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.
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ITIL® Online Service Design course is designed to provide in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.
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Identify how Service Design Interacts with other phases of service lifecycle
BCS accredits all ITIL® courses of MSP Training
Delivered by highly qualified and experienced instructors
Discover the interrelation of all the phases of service lifecycle
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
The professionals who want to attend ITIL® Online Service Design course must hold ITIL® Foundation Certificate.
ITIL® Online Service Design course is best suited for the following audience:
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ITIL® Online Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This online course is best for those who are already involved in these activities and want to have management-level understanding for better services. This online training will be delivered by ITIL® certified instructors.
Exam
To measure the knowledge attained by the delegates in online training. An exam is conducted at the end of online training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:
Introduction: Service Design
Introduction: Principles of Service Design
Introduction: Design Coordination Process
Introduction: Service Catalogue Management Process
Introduction: Service Level Management Processes
Introduction: Supplier Management Process
Introduction: Availability Management Processes
Introduction: Capability Management Process
Introduction: IT Service Continuity Management Process
Introduction: Process of Information Security Management
Introduction: Organizing Service Design
Introduction: Technology and Implementation Analysis
