Customer Service Training

Gain strong customer service skills

TOPIC INTRODUCTION

The course enables the delegates to handle difficult situations, demanding customers, develop an action plan to enhance customer service skills and identify barriers to the delivery of exceptional customer service. The course is designed for anyone who interacts with business or organisation’s customers directly via face to face, over email, phone or any other media. The training program introduces delegates to the customer service techniques and practices and gains thorough knowledge of basic as well as advanced concepts of customer service. The delegates will learn the techniques to reduce customer service stress and adapt to specific customer behaviour styles. You will also learn what outstanding customer service is, how to deal with frustrated customers, provide proactive solutions and much more. Customer Service Training covers the Introduction to Customer Service, Customer Service Delivery and Exceptional Customer Service courses.   

  • Listen effectively and respond to customer requests efficiently

  • Add value to customer relationships and exceed expectations

  • Deal with challenging customers and difficult situations

  • Enhanced employee engagement and motivation

Customer Service Training Courses

Introduction to Customer Service

The customer service course is designed to provide essential knowledge and skills required to improve the quality and effectiveness of customer experience. The one day course enables the delegates to...

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Exceptional Customer Service

Today, it is the era of the customer. Every organisation has to be well aware of the requirements of a customer to satisfy their needs. For this, it is necessary that the business communicates with t...

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Customer Service Delivery

The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service nee...

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PROGRAM OVERVIEW

Customer service is considered as the most important part of all businesses, large or small, public or private. Efficient customer service has a direct impact on customer retention and loyalty and also provides the higher level of customer satisfaction. During the customer service training, the delegates will learn the importance of service standards and their impact on customer’s experience. The course also teaches how to measure the levels of customer satisfaction and develop problem-solving abilities to enrich the customer service experience.

Benefits of Customer Service Training

During the customer service training course, the delegates will gain an understanding of providing outstanding customer service consistently and develop the skill set to handle the difficult situations and irate customers with ease and patience. The course enables you to adopt a professional style when interacting with the clients and customers and convert customer service disappointments into a positive experience. Few benefits are listed below:

  • Enhanced customer service skills
  • Boost confidence and morale
  • Increase turnover and profit
  • Enhanced business reputation and standing
  • Higher level of customer satisfaction and loyalty

Why Choose MSP Training?

MSP Training ensures that their highly certified and well-experienced instructors help you to understand the latest concepts and framework of the customer service courses. The training program helps the delegates in acquiring the great skills with a better standard of satisfaction. We offer a flexible mode of training programs as per your requirement such as classroom, online and onsite training courses. Our well-trained support team feels more than happy to handle your queries and resolve within time. Our qualified and experienced instructors make the training program more valuable by giving real-world examples to the delegates and build long-lasting relationships with our customers.


Customer Service Training Enquiry

 

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Reach us at 0800 0354 112 or info@msptraining.com for more information.

Customer Service Skills

 

Customer service is defined as the process of maintaining customer satisfaction after the purchase of a product or delivery of service. It plays a crucial role in maintaining long-term client relationships. Customer satisfaction is an extremely important part in the growth of the organisation. For this reason, many companies have shifted their focus towards increasi...