Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dundee

By area, Dundee is the 4th largest in Scotland and 51st largest in the entire United Kingdom by population. It is one of the 32 council that the government of Scotland uses for administration. Initially, Dundee was a trading post, but with rapid developments taking place during the Industrial Revolution, it became a centre of the jute industry worldwide.  Dundee earned the sobriquet “the city of jute, jam and journalism" due to its industries of jam and journalism besides the jute industry.

Dundee has also earned itself another title "One City, Many Discoveries". This has been primarily because of the various scientific activities and because of the RRS Discovery (now standing at the Discovery Point). The RRS Discovery, a  Robert Falcon Scott's Antarctic exploration vessel, was built in Dundee. Besides, Dundee is also home to various other industries such as Biomedical and technological. United Kingdom’s  digital-entertainment industry generates  10%  of the revenue from Dundee alone.

The two universities, the Abertay University and the University of Dundee, are located in Dundee. The United Nations in 2014 recognised Dundee as the UK's first UNESCO City of Design. This again was due to its different contributions to fields such as entertainment and medical research.

Dundee has two football clubs also, Dundee United and Dundee F.C., who have their stadiums where they play their home games. All these stadiums are placed away from each other.

As the revenues from the traditional industry declined, the city planned to develop the tourism aspect of Dundee.  The plan which would cost £1 billion was started as early as 2001 and will be completed within 30 years. Also being developed within Dundee are the Dundee Victoria & Albert Museum which are expected to be inaugurated by 2018. The cost of this museum is estimated at £80 million.

Landmarks

The city landscape is dominated by a large hill called The Law and a firth called the Firth of Tay. The Law was the site of an Iron Age Hill Fort, where the soldiers who had laid down their lives in World War I were commemorated. The waterfront, which has changed a lot due to natural forces acting upon it since the 19th century, is still home to several docks that were at one time used for importing and exporting jute and whale products. The HMS Unicorn and the North Carr Lightship are stationed at The Victoria while the RRS Discovery of  Captain Scott is stationed at Craig Pier. The Craig Peer also is used by ferries to Fife.

 

The city is home to a 15th-century building, the St. Mary’s Tower, that is considered to be the oldest in the city. The Tower is a part of the City Churches that include St Clement's Church, Old St Paul's and St David's Church, and St Mary's Church. The other churches in the city that carry historical value are the Roman Catholic Cathedral of St Andrew and the Gothic Revival Episcopal Cathedral of St Paul's.

Castles

Dundee is home to several castles most of which belong to the Early Modern Era.

  • The Mains Castle, located in the Caird Park, had its earliest parts built in 1562 by David Graham.
  • Another castle, the Dudhope Castle, which is considered to be the seat of the Scrymgeour family was built in late 16th century on the site of a keep.
  • Claypotts Castle, a castle in West Ferry, was built in the latter half of the 16th century by John Strachan.
  • The Broughtly Castle was built in 1495 and served military purposes until 1932. The castle served in the Anglo-Scottish Wars and the Wars of the Three Kingdoms as well. The castle stands alongside two different kinds of beaches – one of sand, the other of pebbles - on a shallow tip that projects into the Firth.
  • The Powrie Castle has only the ruins left from its 16th-century structure. It stands to the north of Fintry.

 

Essential Communication Skills

In today’s t...