Effective Communication

Enhance communication effectiveness

ABOUT THE PROGRAM

The effective communication course is designed to provide essential knowledge and techniques required by managers in any place of work in both public and private sector. The one day course enables the delegates to handle the difficult conversation in a workplace situation and build rapport with your coworkers. The course introduces delegates to the rules of communication, how to develop an effective presentation, strengthen their own skills at persuasion and the importance of nonverbal communication. The delegates will gain an understanding of key communication skills and importance of creating minutes of the meeting required for successful business interactions. The course helps you to enhance your human relation skills required in today’s tough business environment and handle fast-changing workplace conditions.

  • Communicate effectively in a multicultural environment

  • Maintain effective relationships with coworkers and clients

  • Enhanced skills to boost productivity and quality of relationships

  • Develop strong relationships through powerful communication

  • Courses delivered by experienced instructors

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

PREREQUISITES

There are no pre-requirements for attending the effective communication course.  

TARGET AUDIENCE

  • The course is designed for anyone who wants to improve their communication skills.
  • Existing junior managers who want to move into the managerial level.
  • Individuals who want to develop communication skills required for advancement within any business or organisation.

WHAT WILL YOU LEARN?

  • Learn how to explore different methods of communication
  • Plan a communication strategy and message
  • Techniques to identify and develop methods to break down the barriers to effective communications
  • Discover foundation tools for setting the stage for successful communications
  • Define goals for specific communications and choose the most effective methods of delivery

Enquire Program

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PROGRAM OVERVIEW

Communication is considered as an essential skill for conducting business. If you want to develop strong communication skills in the organisation, look at the successful business people around you. The way they are confident in their work engage in all aspects of their work and encourage others to succeed; these traits will definitely make you more effective in boosting your engagement levels. The effective communication training program helps you to create an open environment for communication and improve your emotional intelligence to deal with difficult situations.


PROGRAM CONTENT

An Introduction to Communication

  • Describe the concept of communication
  • Functions of communication
    • The Instructive function
    • The Influence and Persuasion
    • The Informal function
    • The Integrative function
  • Understand the communication process

Organisational Communication

  • Types of communications
    • Formal communications
    • Informal communications
  • Types of Organisational communications
    • Upward communication
    • Downward communication
    • Interactive communication
    • Lateral communication

Verbal Communication

  • What is verbal communication?
  • Where it takes place?
  • Explain the advantages and disadvantages of verbal communication

Non Verbal communication

  • What is non-verbal communication?
  • Where it takes place?
  • Describe the advantages and disadvantages of non-verbal communication
  • Types of non-verbal communication
    • Intentional nonverbal communication
    • Unintentional nonverbal communication
  • Form of non- verbal communication
    • Facial Expressions
    • Haptics
    • Eye Contact
    • Personal Space
    • Posture
    • Gestures

Communication Styles

  • Definition
  • Beliefs
  • General
  • Implications for others
  • Posture
  • Verbal Styles
  • Potential Consequences

Feedback in communication

  • Elaborate feedback
  • Characteristics of feedback
    • Specificity
    • Timeliness
    • Clarity
    • Description
    • Validity
    • Intention
    • Usefulness
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Critical listening
    • Discriminative listening
    • Biased listening
    • Evaluative listening
    • Comprehension listening
    • Appreciative listening
    • Relationship listening
    • Empathetic listening
    • Therapeutic listening
    • Sympathetic listening
    • Dialogic listening
  • Type of faulty listening
    • Pseudo-listening
    • Self-centered listening
    • Fill-in listening
    • Reconstruction listening
    • Insulated listening
    • Selective listening
    • Defensive listening
  • Explain Bad listening habits

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Find Common Ground
    • Establish Credibility
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • Describe an effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Movement
  • Eye contact
  • Posture
  • Gestures
  • Facial Animation
  • Pause and pace
  • Voice
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Technical
    • Human/personal
    • Semantic
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Completeness
    • Conciseness
    • Empathy
    • Clarity of purpose
    • Feedback
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Correctness
    • Conciseness
    • Completeness
    • Consistency
    • Concreteness
    • Clarity
  • 4 S’s
    • Strength
    • Simplicity
    • Shortness
    • Sincerity
    • Conditions for effective communication

Effective Communication Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Norwich

Norwich is a city situated on the bank of river Wensum. Norwich comes under the administration of East Anglia of England. It is also regional managerial Centre for both the region i.e East Anglia and county town. Until the 11th century, it was recognized as the largest city in England. In 2011 census the population of this town was 2 lakh 15 thousand. Cities such as Taverham, Hellesdon, old Catton, Thorpe St Andrew, Sprowston, and Costessey comes under the jurisdiction of it.  Norwich has a highly dense population with respect to the area covered. Norwich City F.C is the most followed football club of the city. Clive Lewis and Chloe Smith are present MP’s of this city. Norwich conferred with England's first UNESCO city in the field of Literature in 2012.

History

The history began with the rule of Romans. Romans got dismantled around 450 CE. The city got its name from Northwich, it was founded between 5th and 7th century. It was followed by deadly war between English and Romans. During Middle Ages around 1134, the presence of Jews was noted there. The early period between 1485 and 1640 was considered the time where the wool industry got the expansion. During 17thcentury population increased very rapidly. During this time others industries such as printing, engineering, finance, tourism, and electronics. Further, it followed with several civil wars and the Victorian era.

Education

Norwich runs many primary, secondary, professional and free schools including various academies for its students on large scale. The Norwich University and the University of East Anglia are prominent ones. The population of students is 17000 approximately. These institutions provide hundreds of designers to local industries.

Culture

Since old age, Norwich has been associated with arts and culture, publishing and literature. Pulls Ferry, Shopping places, Norwich castle museum, architectural site Norwich 12, the great hospital, dragon hall are some famous places of this city.

Sports and Safe city

Speedway racing was popular in the region prior and after the Second World War. The famous lightweight champion of the world Jon Thaxton belonged to this city. Norwich is as old as London i.e capital city of England for several centuries prior to Industrialisation.  It is also famous for its greenery. Soon it will be converting into the transition town. Norwich considered as the safest city to live, study, visit and much more. Norwich has immense and healthy youth population. There is a very commendable initiative that has been started by the people i.e. “meet the people”. It is an event that covers discussion on the topics such as social and political among all walks of life. Student’s contribution in making good environment is commendable. The right combination of youth, friendly environment and safety makes it a perfect place to study.

Climate

It has maritime climate as it is near to the river Wensum. It did not have any extreme temperature conditions in the past as well as in the present scenarios. There has not been any single case of the shortage of rainfall and undistributed rainfall in the region. The official met office of the region is Coltishall. All the records present here have been used to study the climatic pattern of the region. The Met office provides the updated information to the locals to aware them of any natural hazard.

Transport

It is well connected with road, railway, and Air. It is a junction point for the east and west, i.e. Great Yarmouth (East) and Kings Lynn and Peterborough (West). The local government has recommended an upgrading of the roads. It is also linked to the Cambridge via A11. The rail network is well connected to London Liverpool Street, Peterborough, Nottingham, Sheffield and a few more. The prominent bus services are being run by Anglian Bus, First Norfolk, Suffolk, connecting bus service a few more. There is a famous national cycle route for bicycle commuters. There is a river Yare that provides the water transport to the region.

Essential Communication Skills

In today’s t...