Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Solihull

Solihull is a metropolitan country. It is situated at the west midlands. The region is also the same i.e west midlands. It is area of the London, United Kingdom with population 2 lakh 7 thousand as per 2011 census. It is considered to be the largest town of the metropolitan borough. It also has bulk of 2 lakh 10 thousand people. Solihull is the wealthiest town of the west midlands and one of the wealthiest towns in the outskirts of the London. As per of the famous life of Quality Indices, It is the best place to live in the United Kingdom. The post town is also with the same name but different codes such as B36, B37 and many more. Silhillians are the native people of this region.

History 

Solihull derived from a famous church which was on the top of the hill i.e St Alphege. During heavy rainfall, the mud gets sticky. A number of beautiful historic architectures are found here. There was not much impact of the industrial revolution in this region until 20th century. Due attack of German forces, Neighboring Coventry was the main target. The Airport and local railway lines of Solihull were remains intact. During the beginning of the 19th century, the population of the town was approximately 7.5 thousand. After the demolition of the properties in Mill Lane and nearby areas of Drury Lane, there was construction of the central shopping area known as Mell square and a few more demolition of properties which have its origin about hundred years old. Ramada Jarvis Hotel is constructed in place of the town oldest landmarks, the George.

Governance

It converted from district to municipal borough. After 10 years it merged with the other districts and became Metropolitan Borough. The Present MP is Julian Knight. He belongs to  conservative party of the United Kingdom.

Education

There is a Solihull college which offers various technical and professional courses. The main focus of this college is to provide degrees in Engineering and computer science. Since many years there has not been any application to higher authority for attainment of University status.

Solihull is the oldest school of the Solihull and it was founded in 1560. In 2017, it is 457 years old. There will be £ 80 million investment for the upgradation of the schools. In a period of 7 years, there will be 6 new schools in this region.

Transport

The road is linked with oxford and London region. It is well connected with motorway network. Birmingham Airport also provides service from this region. It is well connected with railway too.

Economy

It is famous for its shopping facilities. The famous Shopping Centre Mell square is also constructed in this town. The famous car brand Land Rover has its production plant in this region.  Pub company Enterprise Inns and mortgage and personal loan provider are others famous headquarters in this district.

Biodiversity

It is rich in bio sphere reserves such as Alcott wood and bills wood. There is also good availability of the water source as river Blythe flows here.

Sports and Events

Solihull Moors is the famous and largest football club followed by this region. The Bees is the famous Rugby team of Solihull. There are several hockey clubs of this district. There is also facility of indoor bowling area. The cycling club of the Solihull gives many best riders of the world. Since 1930, Solihull Carnival has been organized by local authority every year.  

Suburbs

Solihull has many suburbs. These suburbs are Cranmore, Sharmans Cross, Haslucks Green, Lode Health etc. This town also have satellite towns such as Barston, Bickenhill and Eastcote.

Essential Communication Skills

In today’s t...