Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Tredegar

Tredegar, once a centre of Industrial Revolution in South Wales, is located on the banks of the Sirhowy River in Monmouthshire. One of the most famous ironworks in Richmond, Virginia, United States, The Tredegar Iron Works, was named after this town in England.

History

Samuel Homfray, who founded the town, needed residential places for their workers. Thus Tredegar was developed more as a need than for any other purpose. Lt.Col. Sir Charles Gould Morgan granted his land on the east side of the Sirhowy river, in 1799 for the building of the iron works company. As a means to develop business,  Homfray married Sir Charles’ daughter Jane and got an extension to the lease. However, The west bank remained undeveloped as it fell under the ownership of Lord Tredegar.

Those who wanted to run their businesses in Tredegar, Homfray sold franchisees to them But in return, he took a percentage from each of them. He also saw to it that his currency did not go to others. For this, he paid in his own currency that could be used only inside the town. In a few years, the parish grew and the mode of transport was fast becoming the horse carriages.

Governance – Facts

  • Aneurin Bevan who introduced the system of British National Health Service was born in Tredegar. Aneurin Bevan also used to manage the Tredegar General Hospital.
  • Neil Kinnock was born in 1942 in Tredegar. He later went on to become a member of the Labour Party from 1983 to 1992. For almost the whole of his early life, he lived in Tredegar.
  • Michael Foot, the precursor to Neil Kinnock, was MP for the local constituency, Ebbw Vale
  • Once considered to be a Labour Party seat, Tredegar was ruled for a few years by Dai Davies a left-wing independent until the general election of 2010 took place.

 Architecture:

There are two marvels of architecture that worth a see – the Town Clock and the Bedwellty House. The Bedwellty House is famous as it used to be the living place for the founder of Tredegar i.e. Samuel Homfray. A Victorian garden surrounds the house without any gates. The Long Shelter is also a part of the Bedwelity House.

The Town Clock stands in the southern part of the town. The clock was gifted by Mrs R.P. Davies, who was the wife of the manager of Tredegar Ironworks and, who also conceived the idea as well. JB Joyce & Co of Whitchurch, Shropshire were assigned to build this clock. Once this was done, the clock was erected in the Circle according to the instructions of Mrs.Davies.

Riots :

The town of Tredegar is known for three major riots that rocked the town. They occurred in 1868, 1882 and 1911. Each of these riots had a different purpose.

  • The 1868 riots took place as the local candidate who was Colonel Clifford, who was considered a favourite, was not elected.
  • In 1882 anti-Irish riots erupted in Tredegar. It is so sad that there had been tensions in Tredegar since 1850 regarding the presence of Irish people.different reports from the time tell varying stories but all report one thing as similar, the riots started with the pelting of stones and then spread to the destruction of Irish homes. The Irish were beaten and had to leave Tredegar for safety.To bring normalcy back, troops were summoned from Newport and Cardiff.
  • 1911 saw riots returning to Tredegar once again. This time they were anti-Jewish riots. These riots started a process called the pogrom (borrowed from the Nazi dictionary). The pogrom was meant to filter Jews and annihilate them according to the Nazi policies.  Jewish shops were burnt and their property ransacked but no deaths happened in Tredegar.

Essential Communication Skills

In today’s t...