ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Brighton

Brighton is a seaside resort town located within the historic county of Sussex with a population of around 289,200 according to mid-2016 survey. It is situated on the southern coast of England and lies between the South Downs to the north and the English Channel to the south. The importance of the town grew with the development of the old town in the middle ages, but it has become dull and severally affected by foreign attacks and storms in the early modern period. The economy and population of the city faced a huge decline in that era. The consequences of it lead to loss of jobs and thus people started migrating from here in search of work.

The town flourished as a fashionable seaside resort and major tourism centre with the arrival of railways in 1841. The town also became a boarding point for boats travelling to France and also gained popularity after enhanced road transport to London. The town began to attract more visitors for sea bathing health resort provide the natural cure for illnesses and it became a popular seaside destination for foreign tourists. It was the time when people coming back to the same place. It was a very happy moment for them because at least the city gave them chance to reside one more time.

History

The early evidence of the settlement in the area was Whitehawk Camp, one of six causewayed enclosures in Sussex.  A number of villas were built by Romans in Brighton and developed farming settlements in the area. Roman period abandoned in early 4th century and Anglo-Saxons had taken the control and area formed part of the Kingdom of Sussex in the late 5th century. The town grew its importance in the Norman era and became Sussex’s most populous town with the arrival of mackerel fishing industry.

More foreign attacks, storms, and establishment of significant nearby port, Shoreham affected the growth of the city leading to declining population and suffering economy. The city had gone through a rapid transformation in the 17th century after Dr Richard Russell encouraged many patients to drink and bath in seawater and take the cure for illnesses in the sea of Brighton. 

Economy

Three myths were described in the economy of the Brighton by the Borough Council in 1985. Most common beliefs were that the tourism played a significant role in the jobs and income of the town, the majority of working population commuted to London every day and residents of the town composed entirely of retired business class and wealthy theatricals. During 19th and 20th century, the city became famous for the manufacturing of steam locomotives and its rail works contributed to rail industry of England.

Brighton is crowned as one of five super cities for the future according to the survey conducted in 2001. The city has been a major centre for retail, recreation, and employment, it is home to 9600 registered companies and tourism industry alone provides job opportunities to more than 20,000 people directly or indirectly. All these factors create huge job employment for native people as well as nearby town people.

Education

Brighton and Hove City Council administer 54 schools in the Brighton. There are a number of states, independent and some faith schools in the city include Patcham High School, Roedean School, Montessori School and Brighton Aldridge Community Academy. For higher education, the city is served by the University of Sussex, University of Brighton and other city colleges. According to the survey conducted by World University Rankings, University of Sussex is ranked 110th in the world and 18th in the United Kingdom.

Overview of ITIL® 2011 Edition

Information Techno...