ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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ABOUT Cirencester

Cirencester is the most prominent town in the Cotswold region situated 93 miles west-northwest of London. It is located on the tributary of the Thames River which is known as River Churn. It is also known as a market town in east Gloucestershire with a population of around 19000 according to 2011 census. The town is situated on the lower dip slopes of the outcrop of oolitic limestone, commonly known as Cotswold Hills. The town is divided into five major areas such as the suburbs of Chesterton, Watermoor, the town centre, Stratton and the Beeches.  

The Corinium Museum of the town is highly recognised for its important Roman collection. In 1840, the oldest agricultural college ‘Royal Agricultural University’ of the English speaking world is built in the city.  The Itzehoe town of the Germany is considered as a twin town of Cirencester. The twin town concept was introduced in 1947 after the Second World War to foster peace and reconciliation and promote trade and tourism. The early citation of the town was made by the Greco-Roman astrologer, mathematician and geographer Ptolemy in AD 150. The earlier name of the town was Corinium in the Roman times depicting its association with the ancient British tribe of the Dobunni. It has been suggested that the Dobunni has the same root word as the Churn River.

History

The early settlement of the town was formed in the early Roman area along with Colchester and St Albans. The fort was built by the Romans in AD 49 to accommodate two military allies supported to shield the provincial frontier. The fort was built at the place where the Roman road Fosse Way crossed the Churn and native Iron Age tribes ‘Dobunni’ were drawn from Bagendon and formed civil settlement near the fort. The evidence of major area roadwork was also found in the town. After the invasion of Wales, the tribe moved to the north and subsequently, the fort was closed. The public place outdoors ‘Forum’ and Christian church ‘Basilica’ were built over the site of the fort.

The town continued to grow and prospered under the Corinium Dobunnorum name. The robust wool trade and industry played a significant role towards the development of Corinium in the Roman times. The various Roman remains were found in the surrounding area including the large number of Roman villas near the villages of Withington and Chedworth. The town was also considered as the second largest city by area in the Great Britain after the wall constructed around the Roman city and covered 240 acres area.

The ancient market town in the Cotswold Hills of England known as the Roman Amphitheatre lies on the south-west of the town and still exists in the town and partially excavated. After the dissolution of the Monasteries, all the abbey buildings were demolished in 1539 and only Norman Arch and remains of the precinct wall were survived above ground. These further established the perimeter of a public park in the centre of the town. The townsmen of the Cirencester gained wealth and prosperity from the national and international wool sales, woollen broadcloth and sheep rearing businesses.

The town was severally affected by the English Civil War in the 16th century resulted in the death of 300 people and 1200 prisoners were caged in the church. The town became a robust market town and major urban centre with its convenient access to markets for production of wool and grain at the end of the 18th century. The town provides various leisure, retail and sports facilities as well as significant tourist trade for the townsfolk and the surrounding area. The important places to visit in the town are Corinium Museum, Cirencester Park, Cirencester Amphitheatre, Cerney House Gardens and much more exciting locations.  

Overview of ITIL® 2011 Edition

Information Techno...