ITIL ® Service Capability- Operational Support and Analysis course is one of the qualifications in the ITIL ® Service Capability stream and focus on the practical application of Operational Support and Analysis. This training enables access, event, incident and management within the organisation.
MSP TrainingEffectively plan and implement processes with ITIL® Service Capability- Operational Support and Analysis
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ITIL ® Service Capability- Operational Support and Analysis course is one of the qualifications in the ITIL ® Service Capability stream and focus on the practical application of Operational Support and Analysis. This training enables access, event, incident and management within the organisation.
ITIL ® Service Capability- Operational Support and Analysis course is accredited by PeopleCert
24*7 availability of help and support team to handle the queries of the delegates
We ensure the best quality of training with updates study material
Our courses are delivered by highly qualifies and trained instructors
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
The professionals who want to attend this course must be ITIL ® Foundation holder.
ITIL ® Service Capability- Operational Support and Analysis course is best suited for the following audience:
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ITIL® Service Capability- Operational Support and Analysis course provide delegates with the knowledge on practical aspects of the service lifecycle and processes related to it. Our instructor will help the delegates in operational-level process activities that are processed within the organisation.
Exam
ITIL® Service Capability- Operational Support and Analysis course will have the following exam pattern:
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Operation Practices
Introduction: Event Management Process
Introduction: Incident Management Process
Introduction: Problem Management Process
Introduction: Request Fulfillment Process
Introduction: Access Management Process
Introduction: Functions of Service Desk
Introduction: Standard Operational Support and Analysis Functions
Introduction: Improving Operational Support and Analysis
Introduction: Technology and Implementation Considerations
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Swindon is situated at southwest of England. It is considered to be a big town by geographical area and comes under the jurisdiction of Wiltshire country. It is in the middle of east and west direction i.e Bristol and Reading. It is 78 miles to the capital of United Kingdom. Swindon engaged at a rapid pace in its population during expansion as a town in 1950’s. Swindon residents commonly called themselves as Swindonians and have a library that covers 152 miles of bookshelves. It also has headquarters of the National Trust and the English Heritage National Monument Record Centre. A Honda car industrial plant office situated in this town.
History
During to its initial stage, the town was small and usually did business in barter system. The real business happened on the upper part of the town which is usually known as old town nowadays. During the industrial revolution, it got acceleration and during this period wilts and Berks canal was constructed which helped in the further growth of this town. Thus its sponsorship from Wiltshire Council was put down. All the locomotives of the Great Western Railway took to Swindon works for repair and maintenance. From the late 18th century, a small portion of the salary was collected for healthcare fund. They got medical treatment for themselves as well as for their family. The tallest building of the town was built by a famous figure David Murray John. This building is named after him. Swindon area is very crucial as far as property is concerned. The average household income of people of Swindon is very high.
Climate
Swindon has a climatic condition similar to the British Isles with average moderate mild winters and cool summers due to its latitude position. It is at the elevation of 145 meters above the ground which makes it cool throughout the year. RAF Lyneham is the weather station of the Swindon. It provides an update of day to day basis. The temperature is quite low over here due to its establishment on higher altitude.
Governance
In the month of April 1997, it became a unitary authority. The region of Swindon includes perishable as well as the non-perishable region. It is represented by two Member of Parliament i.e Robert Buckland and Justice Tomlinson far cry from 1997 when there was only one seat.
Geography and Demography
The region is mostly covered by high hills to south and east direction. The river Cole is the famous river in the region. White British with 84% strength is in majority and followed by Asian 7% and black 1.5%.
Economy
The prominent brand of various field such as Honda, BMW, Dolby labs, Halcrow engineering services, Retailer WH Smith is notable names which have their establishment over this region. They are providing a large number of job opportunities to the regional people. It also has headquartered of country’s space agency.
Media
The media plays a prominent role in strengthening the pillars of the development. Online media went to extra mile among all other platforms. Swindon has many advertising firms like Swindon Advertiser is prominent among them. Print, radio, and television are the other ones that set up their game with the same pace. There are two transmission regions of the single region i.e The Thames Valley and the West of England. Swindon Viewpoint had been the cable television for the region for 9 years.
Education
The borough of Swindon has a number of academic institutions at primary, secondary and technical level. A few secondary schools are commonweal school, the Dorcan Academy and much more. For Higher Education, the services of New College and Swindon College are highly appreciated.
