ITIL ® Service Capability- Operational Support and Analysis course is one of the qualifications in the ITIL ® Service Capability stream and focus on the practical application of Operational Support and Analysis. This training enables access, event, incident and management within the organisation.
MSP TrainingEffectively plan and implement processes with ITIL® Service Capability- Operational Support and Analysis
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ITIL ® Service Capability- Operational Support and Analysis course is one of the qualifications in the ITIL ® Service Capability stream and focus on the practical application of Operational Support and Analysis. This training enables access, event, incident and management within the organisation.
ITIL ® Service Capability- Operational Support and Analysis course is accredited by PeopleCert
24*7 availability of help and support team to handle the queries of the delegates
We ensure the best quality of training with updates study material
Our courses are delivered by highly qualifies and trained instructors
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
The professionals who want to attend this course must be ITIL ® Foundation holder.
ITIL ® Service Capability- Operational Support and Analysis course is best suited for the following audience:
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ITIL® Service Capability- Operational Support and Analysis course provide delegates with the knowledge on practical aspects of the service lifecycle and processes related to it. Our instructor will help the delegates in operational-level process activities that are processed within the organisation.
Exam
ITIL® Service Capability- Operational Support and Analysis course will have the following exam pattern:
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Operation Practices
Introduction: Event Management Process
Introduction: Incident Management Process
Introduction: Problem Management Process
Introduction: Request Fulfillment Process
Introduction: Access Management Process
Introduction: Functions of Service Desk
Introduction: Standard Operational Support and Analysis Functions
Introduction: Improving Operational Support and Analysis
Introduction: Technology and Implementation Considerations
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Warwick, the county town of Warwickshire lies upon the blend of the River Avon in the West Midland region of the England. It is located 11 miles south of Coventry with a population of around 31,345 according to 2011 census. The early settlement of the area was found in the Neolithic period. In the 9th century, it was the fortified settlement of the Saxons, also known as Saxon burh. During the Norman invasion of England, Warwick castle was built in the 11th century by William the Conqueror. An independent Warwick School is considered fifth oldest surviving boy’s school in the country. Many companies have set up their head offices in the town due to its close proximity to the motorway routes.
The human settlement of the area dates back to the Neolithic period. The area has been continuously occupied from the sixth century. A fortified settlement was developed at Warwick to protect the Kingdom of Mercia against the Danes. Warwick, due to its closeness with Avon and Fosse Way, was chosen as one of the ten burhs for fortification. In the medieval period, the earls of Warwick was established, and they had taken control of the city. The town walls or defensive walls were built to protect the town from the potential attackers, and presently only Westgate and Eastgate survive.
The Warwick castle became a famous tourist attraction, the castle was first converted into a stone fortress and then a country house. In 1694, the medieval town was severally affected by the Warwick Great Fire. The administration of the town is governed by Warwick District Council. The headquarters of the county council of Warwickshire is based in the town and controls the non-metropolitan county of Warwickshire. The town was affected by the Great Warwick Fire in the 17th century and destroyed much of the medieval town. Although, only older wooden buildings survive around the fringes of the town centre.
Transport
M40 motorway connects the town with the cities of Birmingham and London and A46 road connected to the Stratford-upon-Avon and Coventry. Several council off-street car parks are built in the town such as at the castle and the railway station. Warwick Railway Station serves the town and has direct rail services to London, Stratford-upon-Avon and Birmingham. London Midland operates few peak hours trains to and from Birmingham. Parkway Railway Station is situated on the periphery of Warwick and provides commuter services to Birmingham and London. Bus services are operated in and around the county of Warwickshire by ‘Stagecoach in Warwickshire’.
Education
There are several secondary schools and state-run co-educational schools including Myton School, The King’s High School, Aylesford School and Warwick School. For higher education, the town is served by the University of Warwick lies on the southern edge of Coventry and several miles north of Warwick.
Attractions
The town is famous among the tourists for its historic charm and grand castle including the popular Literary and Folk Festivals as well as the well-known Victorian Evening. There are many museums and attractions from every era from the last thousand years include Warwick Castle, Lord Leycester Hospital, St Mary Collegiate Church, Royal Leamington Spa, The Mill Garden, Hill Close Gardens, The New Avon Bridge and much more exciting locations.
Notable Residents
The well-known people of the town in the fields of politics, sports, architecture, journalists, artists, medical and education include:
