ITIL® Service Lifecycle- Service Design | MSP Training

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

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Identify how Service Design Interacts with other phases of service lifecycle
PeopleCert accredits all ITIL® courses of MSP Training
Delivered by highly qualified and experienced instructors
Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

IT Professionals
CIOs
CTOs
IT Managers
IT Consultants
Supervisory Staff

WHAT WILL YOU LEARN?

Discover the metrics to measure performance of Service Design
Get to know about the various functions involved in service design phase
Identify the roles and responsibilities of those who are involved in these activities
Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

PROGRAM CONTENT

Introduction: Service Design

Define Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Introduction: Principles of Service Design

Major aspects of Service Design
Four Ps of Service Design
Benefits Service Design approach
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction: Design Coordination Process

Scope and Objectives
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Catalogue Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Service Level Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Supplier Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Availability Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Capability Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: IT Service Continuity Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Process of Information Security Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Organizing Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Introduction: Technology and Implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cardiff

Cardiff is the capital city of the Wales and county town of the historic South Glamorgan with a population of around 346,100 according to 2011 census. The city is also known as the chief commercial city of the United Kingdom. The city is recognised as the most attractive tourist destination in the country and recorded 18.3 million visitors in 2010. The strategic location and geographical features played a crucial role in the developing the city as the largest coal port in the world. The city serves as a major base for most national sports and cultural institutions and forms part of the Eurocities network of the largest European cities. The Welsh office was built in the city in 1964, and it became an only centre of national administration. Until the 19^th century, the city was the small town of the Wales, but with the arrival of industries and presence of major port for coal, transportation contributed towards the growth of the city. Some historians suggested that the city derived its name from earlier Welsh form Caerdyf meaning ‘the fort of the Taff’. Some previous studies also revealed that the name of the city is given in honour of nearby province governor during the construction of Roman fort. Later on, these have been rejected by modern scholars on linguistic grounds.

History

The early history of the city traced its root back to the Iron Age. The city formed part of Celtic British tribe during the Roman Conquest of Britain. In 75 AD, Romans built the fort at the opening of the River Taff, formed the northwestern boundary of the Cardiff. The fort also served as Isca Augusta (acted as border defences) military outposts for a long period. With the arrival of the civilian settlement, the fort has been demolished, and the Roman villa was discovered at Ely. A stone fortress was built similarly with the Saxon Shore Forts to safeguard the Britannia from raiders. Coins were found from the reign of Gratian depicted that the fort was demolished at the end of 4^th century and last legions of Roman left the province of Britannia with Magnum Maximus.

The construction of Cardiff Castle began within the walls of the old Roman Fort, and it was substantially changed during the Victorian period. The city became the county town and free borough in the 15^th century. At the same time, the Royal Charters were granted to the city and became a head port for collection of customs duties. The creator of modern Cardiff John Crichton was born in 1793 and spent the whole life in building the Cardiff docks. The town faced rapid growth with the construction of the dock and became the main port for exports of coal from the valleys of Rhymney and Cynon. The city was chosen as the site of the University College South Wales and Monmouthshire and got the status of the premier town in South Wales in 1893. The Maindy Barracks were built in the city at the end of 18^th century to accommodate military permanently. The city captured a Roman Catholic Cathedral and granted the city status at the beginning of 19^th century.During the interwar period, Cardiff docks entered into the phase of continued decline and faced a significant slump in demand for Welsh coal. Llandaff Cathedral and Cardiff Blitz were destroyed during the Second World War ended the linkage between Bute family and the Cardiff city.

Economy

Industries played a significant role in the growth of the Welsh economy. The primary factors contributed towards the transformation of a small town into a big city was the coal demand as it was used in the manufacturing of iron and steel. The city has the most important and busiest coal port in the world, also known as Tiger Bay. The city is home to various notable companies related to education, public administration, infrastructure, insurance and health sectors such as British Gas, ING Direct, HBOS, The AA and SWALEC Energy.

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