ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Tonbridge

Tonbridge is a place where markets were used to set up in the past. It was not mandatory at all for the smooth conduct of the market but it has potential to hold a market was also recognized as Market town. It comes under the jurisdiction of the Kent County. The population counting took place in 2015. The total population of the town was approximately 40 thousand. The famous river Medway flows through the city. The nearby locations are Royal Tunbridge Wells and Maidstone. The capital city London is 29 miles far from the city.  

History

As per the records of the Domesday Book, the town was recognized as Tonebridge. There is no concrete evidence of the suffix “bridge” but as per the old records there was a bridge belonged either to estate or Tuna. Some old records gave an idea that a large number of streams of high street could also be the reason. Prior to 1870, some also named this city as Tunbridge

Some of the architectures were constructed in the past such as Priory of St Mary Magdalene, Castles and a few more. One part of the city outskirt is known as Dryhill. When William Rufus got the throne, he captured the town with his military power. After some years, the town was again captured by King John immediately signing of Magna Carta. The earl, as well as his son, took the responsibility to save this town. Later on, this city was surrounded by Prince Edward who was the son of King Henry III. After went through a lot of damage, this was again constructed and renovated. Later this becomes an official residence of Edward II

During the medieval era, the City was strategically important for the kingdom. The number of steps had been taken by the king to improve Administration as well as Strategic part. These include the chartered that was issued to built walls around the city to save it from future attacks. Apart from this, the Charter to hold a market, Court Sessions were also issued. It was the mandatory condition that at least Two MP’s attend  Parliamentary sessions. But the construction of the walls had never been done. The “Fosse” commonly a ditch was constructed at that time. During the year of 1552, under the letters, patent of Edward VI Tonbridge school started its services for the town.

In the year of 1880, there was a parliamentary election held in this city and it also witnessed a riot during the election. The actions happened immediately after the announcement of the results of the election where a number of people gathered near the town and they started pelting stones toward winning party followers. At the time, The county’s chief showed exemplary leadership skills by controlling the riot. During 1939 to 1945, a prisoner of the camp is also set up in this city. The exact location of the camp was the junction point of the  Tudeley Lane and Pembury Road.

The Interesting, as well as sad incident of security depot robbery, is also associated with the town’s history. On feb2006, around £ 53 million was stolen from a depot.

Economy

There have been many major industries such as light painting, light engineering, and financial services. Tonbridge along with Tunbridge Wells has been nominated as Regional Hub by the South East Assembly. Since many years the town maintained the status of the market town. The Castle gatehouse a large country park and activities attracted many tourists towards the city. Other exposures facilities are indoor and Outdoor Swimming Pool, a leisure center, and various large sports ground are also included in the number. A lion’s share facilities are subsidized by the government itself.