ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Derby

Derby is an English city located on the banks of the Derwent River in the Derbyshire. It is the unitary authority area in the Derbyshire with a population of around 248,700 according to 2011 census. The status of the city was granted to the Derby in 1977 after the entitlement of all Saints Church as a Cathedral. The early settlement of the area can be found back to the Roman period. The small town in the Roman province of Britannia ‘Derventio’ was found by the Romans and Anglo-Saxons and Vikings supported the town in becoming the Five Boroughs of the Danelaw. The other four boroughs are Lincoln, Stamford, Nottingham and Leicester. Later on, Derby along with Leicester, Nottingham and Lincoln became the county towns of the United Kingdom. The city comprises the southernmost area of the World Heritage Site of the Derwent Valley Mills.

The town remained as a market town for long period till industrialisation and also recognised as the birthplace of the Industrial Revolution. The economy of the town grew rapidly in the industrial era. The railway was introduced in the city in the 19th century and it became the significant centre of the British rail industry. The largest aero engine manufacturer Rolls Royce is based in the city. The city also serves as a principal centre for advanced transport manufacturing and houses the large train manufacturer of the country, Derby Litchurch Lane Works. 

History

The old Roman fort served major site for the Roman camp of Derventio. The town was one of the fortified towns of the country, later on, it was occupied by Lady of Mercia and adjoined into the Kingdom of Mercia. It has been suggested that the name of the city is derived from the Deoraby meaning village of the Deer. Some stated that the name is borrowed from the Danish words for meaning deer settlement, while others claim that the name comes from the Derwent river meaning a valley thick with oaks. The early history of the city depicted that the Anglo-Saxons and Vikings communities were probably existed together and enclosed two parts of land surrounded by water.

The town was protected by the Parliamentary troops during the period of the Civil War in the 16th century and these troops contributed towards many battles and other engagements in the surrounding towns such as Nottinghamshire and Cheshire. John Lombe built the first water powered silk mill in the city in 1717. The notable residents of the town in the 18th century are John Whitehurst, Charles Darwin and Joseph Wright, contributed in the fields of paintings, philosophy, doctor and scientist. The Normanton Barracks were constructed in the city in 1877 to accommodate permanent military presence. 

The Local Government Act, 1888 transformed the Derby and it became county borough included the rural districts of South East Derbyshire resulted in the substantial rise in population from 132,408 to 219,578 in 1971. The economy of the city flourished with the arrival of car and aircraft factory city by Rolls Royce in the early 19th century. The city was attacked by German bombers during the both World Wars but faced comparatively little damage despite the presence of the rail and aero-engine industries. The city has also become a major cultural centre for the deaf community uses sign language in Britain.  

Education

The city follows two-tier education system includes non-selective primary and secondary schools. There are fifteen secondary schools, three independent schools and four special needs establishments. For further education, the city is served by the University of Derby located on the Kedleston Road.

Landmarks

The famous places to visit in the city include Darley Abbey, Derby Canal, Derby Industrial Museum, Derby Cathedral, St Mary’s Church, Derby Museum and Art Gallery, River Derwent, Royal Crown Derby Museum, Cathedral Quarter, Derby Arboretum and much more exciting locations.