ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Poole

Poole is a large coastal town lies on the southern shore of England with a population of around 147,645 according to 2001 census. It is a seaport in the county of Dorset located about 33 kilometres east of Dorchester. In 1997, the town granted a unitary authority and Borough of Poole administers the local council. Poole along with the towns of Christchurch and Bournemouth, it forms the part of Poole-Bournemouth urban area or South Dorset conurbation. It is the second largest town in Dorset. The early history of the town found back before the Iron Age. The town developed as an important port in the 12th century, and the wealth of the town grew with the introduction of the wool trade. The town made strong trade links with the North America. It became one of the busiest ports in the United Kingdom in the 18th century.

During the Second World War, the town served as the main departing point for Normandy landings, also known as Operation Neptune where landing operations of the Allied invasion of Normandy took place on D-Day. The town is considered as an attractive tourist destination and famous for its large natural Harbour, Blue Flag beaches and the Lighthouse arts centre. With passenger ferry and English Channel freight services, the town became an important commercial port of the country. Poole is home to Royal National Lifeboat Institution (RNLI) and Royal Marines.

History

The name of the town is developed from the English word pool meaning a place near a creek or stream of water. It has been suggested that the area around the Poole has been occupied from the last 2500 years. The Romans took over the settlement of Iron Age during the invasion of Britain in the first century. The town became an essential part of the Kingdom of Wessex during the Anglo-Saxons period, inhabited Great Britain in the 5th century. The town was used as a fishing and Harbour base, where ships main stayed on their passage to the River Frome. The town was considered as an important Anglo-Saxon town of Wareham, English county of Dorset. In 876, the town faced two major large-scale raids by Vikings and Canute also used the port of the town to raid and pillage Wessex.

The importance of Wareham declined, and the town grew rapidly as a busy port after the Norman occupation of England.  The Great Charter of Elizabeth I granted a county corporate, and subsequently, the town got legal independence from Dorset. The Newfoundland fisheries and North American colonies established a successful commerce with the town in the 16th century. The town experienced the most prosperous period from the early 18th century till early 19th century. The prosperous phase brought new developments including the replacement of medieval buildings with the terraced housing and Georgian mansions. The end of the Napoleonic Wars ended the Newfoundland trade, and most merchants ceased trading. During the industrialisation, the town grew rapidly and became a place for mercantile prosperity. The port of the town lost business as ships became too large for the shallow Harbour in the 19th century. The coastal shipping trade ended with the arrival of railways in 1847.

Economy

The economy of Poole is more balanced as compared to the rest towns of Dorset. The manufacturing sector flourished in 1960, whereas service sector including the relocation of the office-based employers expanded between the 1980 and 1990. The town is home to the world’s largest motor yachts builder Sunseeker and engaged more than 1800 workforce in the shipyards of the town. Other major employers in the town include Lush, Ryvita, Faerch Plast, Siemens and Kerry Foods. The economy of the town is based mainly on the service sector. Major employers in the service sector include Barclays Bank, Bank of New York Mellon, Arts University Bournemouth, Merlin Entertainments and American Express Bank.