ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Eastleigh

Eastleigh is located in Hampshire, UK. It is one of the main cities in the area of Eastleigh. The town is the part of South Hampshire and lies between Winchester and Southampton. The foremost considerable development was a railway town. The city located on River Itchen is one of the Uk’s premier chalk streams.

 

History:

Eastleigh is situated on the ancient Roman road that was constructed in 79 A.D. between Bitterne and Winchester. During the Roman era, the Eastleigh area was dominated by Roman people as it was confirmed after the excavation of coffins, their remains and others weapons. A record shows the existence of village named Saxon village since 932 A.D.

One more additional evidence of the presence of the Romans was declared in a survey conducted by TIME. King Ethelstan granted some portion of land in North Stoneham during military aid. There is one museum called Eastleigh Museum in the town. It is located in the High Street, and it holds the information regarding the city and the nearby villages.

 

Education:

There are two colleges for further education in Eastleigh including Eastleigh College and Barton Peveril Sixth Form College. Norwood Primary School, the Crescent Primary School, Cherbourg Primary School are famous primary schools that are giving services to the northern city. Crestwood College is the only secondary school in the town.

 

Religion

In the early 1930s, the church was founded called Emmanuel Baptist Church. It is located in the former Desborough Mission Hall.

 

Sport:

Eastleigh F.C.

It is the only senior football team that is playing from 2014-2015 in the Conference Premier.

 

Solent Kestrels

The game of basketball is very prominent in the region, and Solent kestrels are the most followed basketball club here. The region's club represented in the second highest level sports event, i.e. the English basketball league division. It was promoted from 2nd division to first when it became champions in a 2015-2016 season. The team usually play under the supervision of coach Matt Guymon and mostly play its game at Fleming Park Leisure centre.

 

Eastleigh Ladies Hockey Club

Situated in South Hampshire, Eastleigh Ladies Hockey Club fields two teams in Hampshire Women’s League along with playing floodlit and indoor league games.

 

Eastleigh Rugby Football Club

“The Hub” is the source through which the Eastleigh Rugby Football Club plays. Presently, there are four senior sides, colts and young player improvement.

 

Eastleigh Running Club

Eastleigh has a broadly based running club for those who are interested in running.

 

Politics

MP Mims Davies represents the House of Commands in Eastleigh. In general election of 2015, she was designated for the constituency with a majority vote of 9,147. She won against the Mike Thornton of Liberal Democrats who was elected at the elections of 2013 with the majority of 1,771 votes. Prior to 2005, the Eastleigh constituency MP was David Chidgey and later on, this seat was won by Huhne.

 

Transport:

Rail

Eastleigh has a famous railway station named as Eastleigh railway station. It is the foremost railway station that is located on the South Western Main Line. It provides fast and regular services to Winchester to Southampton, Poole and Bournemouth. It is connecting station for other two routes namely Eastleigh-Romsey Line and Eastleigh-Fareham.

 

Air

Eastleigh has 20th largest airport in England namely Southampton Airport. It is served by a dedicated machine railway station that is nest station stop from Eastleigh railway station.

 

Bus

The bus services are provided by Bluestar, Briijan Tours, Stagecoach, First Group Hampshire, Xelabus and Wilts and Dorset.

 

Road

The M3 and M27 motorway are also giving access to travellers owing to its location near to the junction point of Eastleigh town.

Overview of ITIL® 2011 Edition

Information Techno...