ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Southampton

Southampton situated 75 miles off south-west London, is the largest city of Hampshire. Southampton is a major port that lies nearest to the New Forest. Lying at the confluence of the Rivers Test and Itchen, where the River Hamble joins them to the south, the city is a unitary authority and has a population of 253,651. Southampton is pronounced as “Soton” by the locals who are known as “Sotonian”.

According to the census conducted in 2001 census Southampton and Portsmouth were separate urban areas but by 2011 they had become the sixth largest built area in England. It also formed a part of the South Hampshire metropolitan area or the Solent City. Its population of over 1.5 million makes it United Kingdom's most populous metropolitan areas.

Shipping

Southampton has been known for shipbuilding since a very early era. The RMS Titanic (known as the Unsinkable) sailed for the first and the last time from Southampton. The Royal ships - RMS Queen Mary and RMS Queen Elizabeth -  belonged to Southampton. It is believed that the flying boats of the Royal Imperial Airways were located at Southampton.

Education

Universities of Southampton and Southampton Solent University offered hotcake courses such as PGCE (Secondary), Doctorate degrees, l BSc (Hons.)and some professional courses. They get a bulk of students of nearby cities too. The University of Southampton ranked 81 among other global universities. With regard to, Southampton Solent University has a history of 160 years. It also won “Most improved student Experience ‘’ prize in 2015 by the Times higher education. Sononian is the local resident. They also represent the largest social online communities of the globe. Southampton F.C is the famous football club.

 Sports

Southampton plays host to the Southampton Football Club who are also known as “The Saints” which plays in the Premier League at St Mary's Stadium. “The Saints” achieved the best team status when playing in the English football (First Division) for the first time in the year 1966 and held that position for eight years. In 1976 they won the FA Cup beating the favourites Manchester United and stayed in that position for 27 continuous years. In 1992 “the Saints”  became founder members of the Premier League before being relegated in 2005. In 2012, they reentered the Premier League (Division 1) and in 2015, finished 7th.  The  Portsmouth F.C. ("South Coast derby") is one of the strongest rivals of “the Saints”.

Southampton also plays cricket. The Hampshire County Cricket Club is the famous cricket club that has been playing at the Rose Bowl in West End, the County Cricket Ground and the Antelope Ground, both of which fall near the city centre. Another league known for cricket is the Southampton Evening Cricket League.

The Southampton Hockey Club is one of the largest clubs in Hampshire which was founded in 1938 and has 7 men’s and 5 women’s teams. They girls and boys for the junior teams are chosen at an age of 6 years. Hampshire is also known for playing Rugby. The Trojans RFC are the oldest team that plays Rugby in Hampshire. The citizens of Hampshire also love yachting and water sports. Old Bowling Green – the world's oldest bowling green and first used in 1299 - is also located in Southampton and still is in use.

Miscellaneous

The Men’s Fitness magazine declared Southampton as the "fittest city in the UK" in 2006. In 2007, it fell one place down finishing next to London. Regarding parks and green places it was still ranked first. The people of Southampton watch television the least number of hours.

People     

  • Issac Watts, Musician
  • Benny Hill, Comedian
  • Chris Packham, Naturalist
  • Matt Cardle, Known for the X-Factor Series
  • Shellina Permaloo, Masterchef
  • Scott Mills, Radio Personality
  • Jane Austen, Author (Pride and Prejudice) lived in Southampton
  • Mike Brown, Rugby Union Player
  • Wally Masur, Australian Tennis Player
  • Millvina Dean, Last Survivor from the ill-fated RMS Titanic
  • Richard Aslett Pearce, first deaf-mute Anglican clergyman

 

Overview of ITIL® 2011 Edition

Information Techno...