ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Edinburgh

Edinburgh is the centre city of Scotland. The area is also under the jurisdiction of the council state.During the period of 15th century, it was also a capital city. The Scottish parliament runs administration from this city only. The king used to rule in the Edinburgh in the medieval era. Being a part of the Midlothian area, Edinburg has been known as a centre of learning for Scott Law, Medicine, literature, engineering and the various sciences. After London, it is the next important city for fiscal matters. Edinburgh has also become the United Kingdom’s second most common traveller terminus after London.

In a recent survey, the population of Edinburgh stood second in Scotland and on the seventh number in the United Kingdom. The 2016 official population estimates Edinburgh’s population at 464,990, while the local specialist area is placed at 507,170 for the local specialist area and the city area at 1,339,380 as of 2014.

Geography

The city is near to Scotland's Central Belt owing to which it is also surrounded by hills of nearby areas. The city centre is 2 1⁄2 miles southwest of the shoreline of Leith and 26 miles inland from the east coast of Scotland and the North Sea at Dunbar. The early burgh which looks like the Seven Hills of Rome is often said to be constructed on Arthur's Seat Calton Hill, Craiglockhart Hill, Corstorphine Hill, Braid Hill, Blackford Hill, and the Castle Rock. Edinburgh actually came up near the prominent Castle Rock.

There is a gap created by volcanic plugs millions of years ago between the Firth of Forth to the north and the Pentland Hills to the south. In addition to these, another hollow on the rock's south side formed a natural stronghold that formed the basis for building the Edinburgh Castle. The place from where the glacier receded is now occupied by the residential areas of Marchmont and Bruntsfield.

Places of Interest

Edinburgh is home to various libraries and museums such as the Writers' Museum,  the National Library of Scotland, National War Museum, National Museum of Scotland, Surgeons' Hall Museum, Our Dynamic Earth, the Museum of Childhood,  and the Museum of Edinburgh. The Museum on the Mound shows exhibits on money and banking in Edinburgh. Edinburgh Zoo, which is the second most popular in Scotland and paid attraction lies on Corstorphine Hill covering 82 acres. The Zoo has also loaned two pandas from China named as Tian Tian and Yang Guang.The Royal Yacht Brittania is also a 5-star visitor attraction after being decommissioned in 1997. It is docked permanently at the Ocean Terminal where many events take place aboard this yacht. Edinburgh houses various National Galleries of Art in Scotland along with many other smaller art galleries.

Housed in the National Gallery of Scotland, is its national collection. The National Gallery is linked to the Royal Scottish Academy that regularly plays host to a number of major painting exhibitions. The Scottish National Gallery of Modern Art is home to the modern collections at Belford. The Scottish National Portrait Gallery primarily focuses on photography and portraits.The City Art Centre in Market Street, which is owned by the city council, also shows various art exhibitions. The Fruitmarket Gallery also hosts contemporary art exhibitions that feature the works by famous British and international artists.Other small private galleries include the likes of Ingleby Gallery. This gallery provides shows with various interests by Callum Innes, Ellsworth Kelly, Peter Liversidge, Sean Scully, and Richard Forster.

Climate

Being close to the coastal region, Edinburgh has a maritime climate. The temperature remains mild throughout the year. Gogarbank is the official met office that provides an update of weather condition to local people.

Overview of ITIL® 2011 Edition

Information Techno...