ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Bedford

Bedford is county town with 80 thousand population. The last census conducted in the year of 2015. The approximate population of Bedford is 1 lakh 67 thousand. A river Great Ouse also flows in the city. Henry, I built Bedford Castle. The same infrastructure was destroyed in 1224. It has been representing the Parliament seat since 1265. A large population of Italy migrated to this town in the past. They proved to be the workforce for this city and helped in the economic sector in the past.

History

The origin of Town’s name is based on the chief of Saxon. He was commonly called Beda. According to some historians, the name is also derived from the river Great Ouse. During the early middle ages, it was an agricultural region where the market was operated nearby town. The wool was a major and crucial industry at that time. The other important industry of the town was Lace industry. Brewing leads the business after the decline of the wool industry. During the mid-18th century, there was an introduction of the railways. The 19th century saw an amazing shift of the industry towards engineering sector.

Governance

Among the Borough of Bedford, Bedford city is the biggest town. The whole administration was looking after by the Mayor. He is also known as Mayor of Bedford. The present mayor belongs to Liberal Democrat party.  His name is Dave Hodgson. There are total 10 wards in the city.

Geography and climate

Some major towns and villages such as Kempton, Elstow, Reinhold, and Ravensden are located near to the city. It has a maritime climate similar to the most of the United Kingdom. It got rainfall for the whole year. Bedford airport is the local official met office. It provides day to day update of weather to nearby people.

Demography and Landmarks

It is home to the Italian people. There are lakhs of Italian natives who moved to this country in the past. The major reason for this population was the migration of the labourers during the mid-19th century. Italian community, they also had their own Vice-consulate for 54 years. After the Italian population, the second most important migrated people were South Asian. River Ouse flows through the Centre of the town. A war memorial to commemorate the war heroes was built in the town during 1921.

Transport

The transportation system of the town links between the town and whole England. The major road network is A6 which connects the whole town. The bus station started its services in 2015. The whole Bedford is connected with the vast network and there is no problem of transportation.

Education

The education system of Bedford is slightly different from rest of the England. It follows the three-tier system in certain locations. The education policy was recommended by Sir Plowden in 1967. There was a referendum in 2006 to change the system, but people rejected this proposal. After 3 years, again the process was started to shift it from 3 tier to 2 tier system. It got succeeded the same year.

Religious sites

The majority of the people belong to the Christian community. Churches St. Paul’s and St. Peter’s get lion’s share of the visiting Christian community. Four mosques are also there. The Largest Sikh temple (Gurudwara) of the United Kingdom is also here. Other prominent places are Guru Ravidass and Valmiki temples.

Culture and Sports

The prominent religious community of 20th century also has their sculpture in the Panacea Museum. The country also has a famous venue. The major production houses direct many of the films in the University of Bedfordshire Theatre.