ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Middlesbrough

Middlesbrough is situated on the bank of river tees, it is also one of the major industrial towns. From small to large ones, the city is also a base of a huge number of industries. It is a unitary form of authority under the ceremonial county of Yorkshire. It comes under a northeast region of England, the United Kingdom. Middlesbrough borough council is now the new administration replacing Cleveland.  The population is 1 lakh 70 thousand as per 2011 census. The larger built-up area of Teesside is recognized as Middlesbrough. The total population of the area is 3 lakh 76 thousand. During the late 18th century, Middlesbrough transformed into county Borough. In 1968, it came with other nearby regions and formed County Borough of Teesside. Middlesbrough F.C is the most followed football club in this region.

History

The history of the region started with the rule of Angles. The Viking settlers came after the rule of Angles. In the early 18th century, it was a small farm. The population of the area was below 30 people. With the passing year of the 19th century, the population underwent rapid growth in the population. Prior to the investment St. Hilda church was the famous religious place until its closure. During early 18th century, it was not much developed. The steelmaking factories and steel products were the main targets in the Second World War. The railway was not functioned for 14 days in 1942. As the time fly, there was a major growth of the town in every aspect such as education, population, transportation and much more. River tees went to extra mile in providing access to transport among other modes of transportation.

Industrialisation

Ironstone was the major discovery during the mid-18th century. The iron deposits found in huge quantity so that it resulted in the set of the various rolling mill in this region. Pig iron pulled a rabbit out of a hat by increasing 10 times for 5 years during the mid-18th century. There were a large number of Irish people who migrated to this country.

Economy

There has been found a large deposit of chemical in this region which ultimately leads to the formation of the various chemical industry. This industry has done exceptionally well. Tees sport also plays a crucial role in the transportation. It is owned by the PD ports company... In the earlier stage of the Second World War, The major loss happened to its economy. Railway and steel industry was the main target during the Second World War.

Governance

During Mid-18th century, it was simply a municipal borough. It became a county borough in the late 18th century. In 1932, a small portion of the area went to county borough. A major portion of it went to the Stokesley Rural District. Andy McDonald is the current MP of this region. At the local level, the mayor looks after the work as the head of the council.

Geography and Climate

Middlesbrough has an oceanic climate owing to its presence near the sea. Due to the Lake District and Pennines to the west, the atmospheric condition is drier with regard to other maritime locations. The good weather condition also reason of the maximum tourists visiting this place.

Transport

The Transport of the Middlesbrough has a very vast network. Most people prefer road transportation. Some leading bus service providers are Arriva North East and Stagecoach.  Majority buses are being controlled by them. Northern and TransPennine are looking after railway network in the region. Newcastle, Sunderland, Darlington, Red car are under control of Northern. Areas such as Liverpool, Leeds, York, and Manchester are under control of TransPennine. The famous roads of the region are A19, A66, A171, and A174.