ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Leeds

Which still Leeds derives it name from the old Brythonic word Ladenses that stands for  "people of the fast-flowing river". The river being mentioned here is the River Aire which still flows through Leeds. Originally Leeds referred to a forested area in the 5th to the 7th centuries.  The citizens of this city are known as Loiners. They are sometimes also reffered to as Leodensians which is derieved from the city’s Latin name. In Welsh, it is said to be derieved from the word Ilod which means “a place”.  Leeds has a population of 2.3 million.

As of today, Leeds economy is the most varied of all the UK's main employment centres. Jobs in Leeds have grown at a faster pace than elsewhere specially in the private-sector. Leeds stands third on the podium when it comes to jobs area. It had 480,000 in employment and self-employment at the start of 2015. Leeds is also ranked as a gamma world city by the Globalization and World Cities Research Network. It is also known as a hub of culture, finance, and commerce in the West Yorkshire Urban Area. There are four universities in Leeds – The University of Leeds, Leeds Beckett University, Leeds Trinity University and the University of Law. In the United Kingdom, the total number of students in Leeds stands at the fourth place.

Cinema in Leeds

First of all it was in the October of 1888 that Louis Le Prince using his single lens camera shot moving picture sequences known as the Roundhay Garden Scene and a Leeds Bridge street scene. These were developed on Eastman’s paper film. The film festival held at Leeds nowdays and called Leeds International Film Festivals International has a Short Film Competition that is named after Louis Le Prince. The second person to do so was Wordsworth Donisthorpe who like Prince had a strong connection to the Leeds Philosophical and Literary Society. Donisthorpe applied for a patent for his camera that could capture moving images twelve years earlier to Prince's.

Leeds has been known to host the rich film exhibitions now and then. Besides hosting the Leeds International Film Festival and Leeds Young Film Festival, it plays host to many independent cinemas and pop-up venues for screening films. The two movie houses -  Cottage Road Cinema and Hyde Park Picture House – have since the early 20th century been showing and are ranked among the oldest cinemas to do so in the whole of UK.

Culture

Leeds has been home to many artists such as Kenneth Armitage, John Atkinson Grimshaw, Jacob Kramer, Barbara Hepworth, Henry Moore and Edward Wadsworth, who belonged to diverse fields. The history of art exhibitions in Leeds goes far beyond the 1888 when the first art gallery opened in Leeds. A series of exhibitions termed as 'Polytechnic Exhibitions' were regularly held from 1839. Established in 1903 and lasting upto 1923 the Leeds Arts Club founded by Alfred Orage had members which included Jacob Kramer, Herbert Read, Frank Rutter and Michael Sadler. This club advocated the philosophy of Friedrich Nietzsche, and German Expressionist ideas about art and culture. Noted sculptors Barbara Hepworth and Henry Moore started their carrersr in the 1920’s at the Leeds College of Art.

The club acted as a centre for essential art education in the middle of the 20th century guided by artists such as Harry Thubron and Tom Hudson, and the art historian Norbert Lynton. In the 1970s the Leeds College of Art split from the college to form the center of the new multidisciplinary Leeds Polytechnic which later came to be known as Leeds Beckett University. The University of Leeds served as the alma mater of Herbert Read, one of the leading international theorists of modern art. It was also  the place where Marxist art historian Arnold Hauser taught from 1951 to 1985. Leeds acted as a centre for radical feminist art, with the Pavilion Gallery, which opened in 1983, showing the work of women. The University of Leeds School of Fine Art was another center dedicated to the development of feminist art history in the late 1980’s and 90’s.