ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Luton

Luton is a large town in the historic county Bedfordshire in the East of England with a population of around 216,800 according to 2011 census. It is situated 30 miles northwest of London and 22 miles southeast of Milton Keynes. London Luton Airport, one of the major airport of United Kingdom is located 1.7 miles east of the town centre and was opened in 1938. The town is home to the University of Bedfordshire and the English Football League Two team or League Two team is also based in the city. The town remained popular for its hat making business for many years. The headquarters of the Vauxhall Motors, one of the oldest vehicle manufacturers in Great Britain is based in the town. The largest one day carnival of Europe ‘Luton International Carnival’ is held every year in the Luton.

History

The traces of the early human settlement of the area was found at Mixes hill and Round Green. The 250,000 years old Palaeolithic encampments were also found at the same place. The remains of the Neolithic period included Waulud’s Bank is much more common. It has been believed that the town is discovered by the Anglo-Saxons in the 6th century and named the city after River Lea. The town’s population was around 800, and the economy was based on the agriculture. The work of the St Mary’s Church was completed in 1137. In 1139, a motte and bailey castle was built, later on, it was demolished in 1154. The place of the castle is now occupied by British fashion and homeware retailer, Matalan. There were six watermills in the town during the Medieval Period.  

In the 13th century, a market for surrounding villages was held in the town every year. The second fair was granted to the town from 1338 with the growth of the town. The town was severally affected by the large fire in 1336. However, the town was rebuilt rapidly after the fire. The agriculture base of the town was replaced by brick making industry in the 16th century, and many older wooden houses were rebuilt in brick. The Royalists entered the town during the English Civil War and demanded goods and money in the 17th century. The royalists were attacked by parliamentary forces, and most of the royalists escaped from the town. The hat making industry dominated the economy of the town by the 18th century. The hat making business is still into operations but on the very smaller scale. In 1722, the first Luton Workhouse was built on Dunstable Road.

The population of the town was recorded 3095 in 1801. The town saw a large expansion in the 19th century resulted in the population of around 39,000 by 1901. The gas was supplied to the town in 1834 and gas street lights were elevated in 1847. The work of water and sewerage system was completed in 1860 followed by the major epidemic cholera spread in the town in 1848. The town gained the status of the borough in 1876. The hat making industry was replaced by other industries in the 20th century. The largest car plant was opened by Vauxhall Motors in 1905 and employed 30,000 people. The production of cars was ended in 2000, and the plant closed in 2002.   

Economy

Traditionally, the town’s economy has been based on Car manufacturing and engineering sector. The focus of the economy is now shifting to service industry particularly in the retail and airport sectors. However, the light industry still operates in the town. The town is home to the headquarters of the well-known firms including Monarch Airlines, EasyJet, Vauxhall Motors and Impellam Group. The principal employers in the town include Luton Borough Council, Aircraft Service International Group, Menzies Aviation, University of Bedfordshire and Luton and Dunstable University Hospital NHS Foundation Trust.