ITIL® Service Capability Release, Control & Validation

Achieve operational excellence with ITIL® RCV processes

ABOUT THE PROGRAM

ITIL® Service Capability – Release, Control and Validation course focus on the practical application of Release, Control and Validation practices. This will enable the delegates to plan, implement, test and monitor the services for fulfilling the requirements of the business. The Release, Control and Validation course is one of the qualifications of ITIL® Service Capability Stream.

  • ITIL® Service Capability – Release, Control and Validation course is accredited by PeopleCert

  • 24*7 Help and Support

  • Delivered by experienced and certified instructors

  • Key learning points and tutor support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

PREREQUISITES

The professionals who want to attend this course must attend ITIL® Foundation Certificate.

TARGET AUDIENCE

  • The professionals who are involved in planning, implementing and managing the processes f ITIL®
  • Those who want to responsible for improving the environment of IT management

WHAT WILL YOU LEARN?

  • Discover the importance of ITIL® Release, Control and Validation for improving the quality of services
  • Identify how processes of ITIL® RCV interacts with other phases of Service Lifecycle
  • Get to know about the risks and challenges involved in ITIL® RCV

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Capability – Release, Control and Validation course is designed to help the delegates in developing the understanding of processes and principles of Service Transition phase of the service lifecycle. Our trainer will guide the delegates how to evaluate change and manage knowledge attained in order to make effective decisions. This training ensures that the delegates gain knowledge regarding managing the transitional changes within the organisation.

 

Exam

ITIL® Service Capability – Release, Control and Validation course will have the following exam pattern:

8 multiple choice questions (MCQ’s)

70 percent marks to clear the exam

Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Release, Control and Validation

  • Definitions
  • Introduction to Release, Control and Validation
  • Process and functions used in Release, Control and Validation
  • Scope and Objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Introduction: Service Asset and Configuration management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

 

Introduction: Change Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Request Fulfilment

  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Knowledge Management

  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relation between CSI and the Knowledge Management Process Roles and Responsibilities

Introduction: Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Darlington

Darlington is a large and historic market town and county in North East England with a population of around 92,363 according to 2011 census. It is located on the Skerne River, known as the tributary of the Tees River. The town lies on the south Durham which is close to the Tees River, also serves as a border between the Yorkshire and Durham. The two main rivers pass through the town: Skerne River and Tees River. The neighbouring towns surround the town are Stockton, Newton Aycliffe and Bishop Auckland.

The local historical Christian group and Religious Society of Friends Quaker families played the crucial role in the development of the town in the Georgian and Victorian period. The World’s first steam locomotive passenger railway ‘Stockton and Darlington Railway’ was introduced by Quaker. The town is also known as Darlo. The town is surrounded by several suburbs include Harrowgate Village, Firthmoor and Skerne Park, Faverdale and the West Park. The twin towns of the Darlington are Amiens in France and Mulheim an der Ruhr in Germany. 

History

The early settlement of the town traced its root back to the Anglo-Saxon period. It has been suggested that the town derived its name from the Saxon Dearthington meaning the settlement of the people of the Deornoth. The name of the town replaced by new name Derlinton during the Norman era. It is also known as Darnton in 17th and 18th century. The most important English church ‘St Cuthbert Church’ is built in the city in 1183 and listed as Grade I building, while the oldest church St Andrew was established in 1125 around the Haughton area of Darlington.

Darlington continued to grow as a small market town by the early 19th century. The Backhouse and Pease families, the strong Quaker families were significant employers of the town. The industrialist Joseph Pease constructed the clock tower, the famous landmark of the town in 1864. The face of the clock and tower bells were produced by T. Cooke and Sons and John Warner and Sons respectively. The tower bells of the clock tower are considered as sister bells placed inside the Elizabeth Tower at the Houses of Parliament, also known as Big Ben in London.

The town is also recognised for its corporation with the modern railway and this event is celebrated at Railway Centre and Museum of the Darlington. The town became the significant centre for manufacturing of railways in the 18th century. In 1825, Locomotion No 1 engine of George Stephenson was designed for passengers and goods and travelled between Stockton-On-Tees and Shildon via Darlington. The Hopetown Carriage Works was established in the town for supplying locomotives to the Darlington Railway. The three major works were developed in the town including Darlington Works, Faverdale Wagon Works and Robert Stephenson & Company.

The bridge building and engineering also played a significant role in the growth of the town. The headquarter of the large engineering firm Cleveland Bridge and Engineering Company is also located in the town and built Sydney Harbour Bridge, Tyne Bridge and the Humber Bridge.  The town is home to the leading engine building firms and industrial headquarters of AMEC.

Economy

The town is home to the largest private sector employer EE (Everything Everywhere) British mobile network operator and provided job to more than 2500 people. Other major employer of the town are Student Loans Company hired more than 100 people. Large engineering firms are based in the town such as Cleveland Bridge, Cummins, AMEC and Argos. Many modern and developing industries are also growing in the town including information technology. Recently, the town is also ranked one of the economically important places in England by BT Group and to accomplish superfast broadband rollout project, BT group have installed underground fibre-optic cables.