ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Glasgow

Glasgow, with a population of 1,057,600, is the biggest city in Scotland. Not only this, it is also the fourth biggest city in the whole of UK after London, Birmingham and Manchester in terms of population. Glasgow is situated on the River Clyde in the West Central Lowlands of the country. Citizens of Glasgow are known as “Weegithe es”.

Places of Interest

Glasgow is home to various places that attract visitors every year.  Some of the famous attractions of Glasgow have been listed below:

  • Glasgow City Chambers: It is the most magnificent building that dictates the story of wealth and its industrial prosperity as the Second City of the Empire. It is a building that is an instant favourite among all who visit this beauty. The building was inaugurated by Queen Victoria in the late 1880’s and even today it is the headquarter of the city councils. There is a statue of the Queen with Truth above her. According to locals, the statue is their version of “The Statue of Liberty”.
  • Glasgow Cathedral: The Reformation that happened in 1560’s in Scotland was a troubled time for the country. Many buildings famed for their architecture, collapsed. However, it was the Glasgow Cathedral that stood the test of times. It is considered to be a superb building of the medieval era. The building is said to have been built somewhere between the 13th and the 15th Interestingly, the building was built at the place where the patron saint and founder of the city, St. Mungo was laid to rest. The place is his shrine.The Glasgow Cathedral is home to a crypt that was built in the 13th century. The crypt houses the body of St. Kentigern.
  • Glasgow Museums: The city is home to eight museums each of which have a rich collection of various artworks from the past as well as the present. The list follows:
    • St Mungo Museum of Religious Life and Art and Provand's Lordship
    • Gallery of Modern Art
    • Scotland Street School Museum
    • Kelvingrove Art Gallery and Museum
    • People's Palace and Winter Gardens
    • The Burrell Collection
    • Glasgow Museums Resources Centre
    • Riverside Museum

 The museums have abundant of rare artworks, collection of different type of furniture, arms and armaments, and what not. All the Glasgow Museums have free admission and their sections for the kids as well where they not only have fun, they also learn. The accompanying shopping centres in some of the museums also sell replicas of the artworks.

  • Glasgow Cross: The Glasgow Cross is medieval architecture building. It houses a Clock Tower that used to be a part of the City Chambers that was destroyed by fire in 1926. The building also houses another hexagonal shape building the Tolbooth.
  • Glasgow is also famous for its bridges. The Tradeston Pedestrian Bridge, Kingston Bridge, and the Clyde Arc are just some of them.The Tradeston crosses the River Clyde on the east of the M8 motorway while the Kingston Bridge crosses the River Clyde carrying the M8 motorway along with it.The Clyde Arc is a new bridge and also has a wonderful curved design as it crosses the bridge.
  • Parks: Besides museums and bridges forming the pride of Glasgow, the parks also help in promoting the city tourism. Some of the major parks that the visitors could come across in Glasgow are listed below:
    • Bellahouston Park
    • Botanic Gardens
    • Glasgow Green
    • Kelvingrove Park
    • Mugdock Park
    • Queen’s Park
    • Strathclyde Country Park
    • Victoria Park
      • Fossil Grove: Part of the Victoria Park, this is open in summers only.
    • Tollcross Park

 

 

Overview of ITIL® 2011 Edition

Information Techno...