ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Leicester

Leicester is a city lies in the East Midlands area of England. It is the unitary authority area located on the Soar River with a population of around 329,839 according to 2011 census. It is the county town of Leicestershire and the most populous area of the East Midland region. It is located at the crossing of two major railway lines as well as the confluence of the trunk routes and the motorways. Leicester, one of the oldest cities in England located near the National Forest’s eastern end. In 1889, the town became a county borough but later on it was dissolved in 1974 under Local Government Act, and finally, the city got its unitary status in 1997. The city is controlled by the Labour Party which is divided into three Parliamentary constituencies.

History

The history of the oldest city dates back at least two millennia. The Roman settlement came into existence around AD 47. Lindum, Bridge on the Fosse Way and Roman road were built in the city by the Corieltauvian settlement. It remains a matter of contention whether development was fortified by Romans. Recently, evidence of Roman cemetery was discovered outside the old city walls depicts the artwork of 300 AD. Other remaining found include the Roman Leicester baths are preserved and displayed at the adjacent museum. After the abandonment of Roman Empire, the city was governed by the kingdom of Mercia. The city became one of the five burghs of the Danelaw for a short period during the rule of Danish Vikings.

In 1790, Grand Union Canal was built in the city connected Leicester to Birmingham and London. With the arrival of railways in 1832, nearby collieries supplied coal to the city. Large mills, workshops and factories started setting up particularly along the river and canal. This development promoted the process of industrialisation and population of the city grew rapidly from 68,100 to 211,600 between 1861 and 1901. Major industrial employers include textiles, clothing and shoes had opened their manufacturing premises in the city.

Education

The city has a number of independent and comprehensive schools including grammar schools and three sixth form colleges. The local education authority of the city was established in 1997, but it has faced an enormous trouble during the local government reorganisation. The Office for Standards in Education, Children’s Services and Skills conducted an enquiry and found few strengths and many weaknesses in the educational authority. Although there has been a considerable improvement in the education system and steps have been taken to improve since then included the opening of Samworth Enterprise Academy, planning a new Children and Young People’s Services department.

Economy

The city has the largest economy in the East Midlands and home to major employers such as Everard's brewing, Brantano Footwear, Cambridge and Counties Bank, Dunelm Mill, DHL, HSBC and Santander banking, British Gas, Topps Tiles, British Telecom and Caterpillar. The GVA of the city is estimated to be 15.3 billion pounds according to a recent study by Experian.  Engineering sector played a significant role in the growth of the economy. The city houses engineering companies include Transmon Engineering, Jones and Shipman and Trelleborg. The two major shopping malls, Haymarket Shopping Centre and Highcross Leicester were built in the city. 

Transportation

The city is served by East Midlands International Airport located 20 miles north-northwest of the city and Leicester railway station located towards the eastern end of the centre of the city. The airport also serves as an important national hub for mail and freight networks of the major distributors. There are two main bus stations in the city: Haymarket Bus Station and St Margaret’s Bus Station. The rail network faced rapid growth in the city with the arrival of Eurostar international services.

Overview of ITIL® 2011 Edition

Information Techno...