ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Watford

Watford is a town situated 17 miles distant from central London. It is inside the perimeter of the M25 motorway. Most of the people are perplexed with Watford, Northamptonshire. This town is located 55 miles to the north. This city is situated on the river Colne. Tourists enjoy the scenery of this place. With the high number of people visiting Berkhamsted Castle, Kings Langley (a royal palace), it further boosts the growth of the town. The Trio, The London, The Birmingham Railway and The great Canal junction further accelerate the growth of the town.

Until the period of 16th century, this land belonged to St Albans Abbey. The printing work started by John Dickinson and co. influenced other companies too. Printing turns out to be the biggest industry in Watford in 1920s. This industry is also doing well nowadays. The major events such as 2013 Bilderberg Conference and World Golf Championship was hosted by The Grove. It was transformed from urban district to municipal borough in 1922. Watford is the Centre of several head offices too. Watford was addressed by the name of major sub-regional Centre by the Hertfordshire County Council.

History

As far as the name of the city is concerned, it was first mentioned in the Anglo- Saxon era of 1007. Earlier it was an agricultural community where most of the people depended upon it. A few people involved in the Cottage industry but with the industrial revolution, the Grand Junction Canal and the London and Birmingham Railway were constructed to reach the Chiltern Hills easily. The printing press of Watford is recognised as the best in the world. It is also the biggest Centre in the same field. The use of the printing machine was very popular during the world war where it had been used to create Propaganda. At that time the authority was taken over by the Government. It was as usual that industry got declined at that time.  In the beginning of 20th century, the pace of the development continues to enhance.

Governance

It was transformed to the Municipal borough from Urban district under a charter in 1922. It got separated from Greater London to three Rivers district. There are total 36 councillors elected for 12 wards. It has a total term of 4 years. There is only one parliamentary seat for the region.

Economy

Among the northern side countries, Watford is a leading regional Centre. It is only major regional Centre in the Hertfordshire. The sight of the night at High Street is very attracting. There are a large number of bars, clubs and restaurants.  It attracts hundreds of people every day to the spot. The economy of the region also depends on the tourism of the place. The famous and leading shopping area of the region is Harlequin Shopping Centre.

Parks, Theatres and Museums

There are around 44 recreation grounds, gardens, public parks and allotments in the city. Of these, there are 8 parks that are conferred with Green Flag because of their beautiful scenery and quality. A few parks such as Cassiobury Park, Cheslyn House and Gardens, Woodside Park are famous ones. Some theatres are Watford Palace Theatre, the Pumphouse, Watford Colosseum are the famous theatres. The other museums are Watford Museum, Leavesden Film Studios are famous ones.

Transport

It is close to the Junction point where M25 and M1 meets. It is well served by the bus service for commuters. Some leading names in the business are Red Rose, Travel, and Carousel. There are total 3 railway stations that are giving its services in the central London.  It is also well connected with Air mode.

Overview of ITIL® 2011 Edition

Information Techno...