ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Inverness

Inverness is a town in the heart of Scottish Highlands. The Highland Council has its jurisdiction over the town. The location of the town is near to important battle sites. One of them is 11th century battle of Norway against Blar Nam Feinne. The battle was fought in the arid region. This city is located in the northern part of the United Kingdom just near to Great Glen. The River Ness enters the Moray Firth in the northeastern limit of the area. Since 2001 to 2012, there has not been much difference of population in these years. The Greater Inverness area had a population of approximately 60 thousand in 2012 including Culloden and Westhill regions. The counting of the Inverness comes under the fastest growing cities. The quality of life of this city ranked 5th among 189 British cities. It is the highest one among Scottish cities. In 2014, it got the status of the happiest place award in the Scotland region. This status was improved by one rank in the very next year and become the happiest city in 2015.

Population

As per the records of the National Records of Scotland, Inverness is recognized as the urban area west of the A9. In order to get the Inverness total picture, we need to include the villages of Westhill, Smithton, Culloden, and Balloch. It gives us an aggregate picture of each local area and its population. There only we can analyze the important factors for the development of the city.

Geography

Inverness is located near to place where River Nees started its journey. The other way to describe the location of the town is to say that it is at the southwestern end of the Moray Firth.

The city had also been affected by many earthquakes and the last one came in the year of 1934.

Climate

The climatic condition of the town is similar to Scotland i.e. oceanic. The city has been sheltered by many hills near to it which ultimately make the region dry most of the time. This city usually faces the extreme snowfall which went up to 1 foot 2 inches and created the record. The climate is much colder than the southeastern area of the Britain. In 2006, the city was recorded at the highest temperature.

Economy

Earlier the city was famous for distilling business but now the business has been shifted to High-tech industries such as manufacturing of diabetes diagnostic kits and its design. This business provides job opportunities to many skilled laborers and ultimately it booms the industry. The famous Highlands and Islands played a prominent role to expand this business by investing more and more in the industry. It ultimately becomes the hub for medical and its devices for a country. A large number of people is also working in the Scottish Natural Heritage i.e. SNH. The Ness Bridge and Friars Bridge also maintain the smooth conduct of the traffic in the town.

Government       

The royal burgh absorbed into a new district of Inverness and it becomes one of the eight districts within the Highland region. Under the Local Government Act 1994, the region became a unitary council area in 1996. The newly expanded region also includes the former districts which now turns to council management areas and created area committees individually for them. Among 80 seats of Highland Council wards, 23 belongs to Inverness committee.

City status  

In the year of 2000, the town of Inverness officially recognized as the city. The new corporate management areas thus formed got its favor. In 2008, a petition to matriculate armorial bearings was rejected by Lord Lyon King of Arms.                         

 

 

Overview of ITIL® 2011 Edition

Information Techno...