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ITIL® Foundation and Practitioner course is of 5-days that covers knowledge and exam of ITIL® Foundation and ITIL® Practitioner certification collectively. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle. In ITIL® Practitioner part, the delegates will learn how to implement the fundamental concepts that are learnt in the ITIL® Foundation part.
ITIL® Foundation and Practitioner course is fully accredited by PeopleCert
Delivered by certified and experienced instructors in luxury venues
Trusted by many leading brands worldwide
Key learning points and tutor support
24*7 help and support
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
There is no prerequisite for ITIL® Foundation course.
ITIL® Foundation certificate is required before attending this course.
The professionals who are working in IT sector and are involved in developing IT services in the organisation.
ITIL® Foundation and Practitioner course is a combination of ITIL® Foundation and ITIL® Practitioner course. ITIL® Foundation and Practitioner is fully accredited by PeopleCert. Our trainers are certified and experienced in their domain.
The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:
An Introduction: Service Management
An Overview: Service Management Lifecycle
Introduction: Service Strategy
A Summary: Service Strategy Concepts
An Introduction: Service Strategy Process
An Overview: Service Design
A Summary: Service Transition
An Introduction: Service Transition Process
An Introduction: Service Operations
Overview: Service Management
An Overview: Service management approach
An Introduction: Change Management in organisation
An Overview: Metrics and Measurements
An Introduction: Communication
Teesside is the region situated in north east of England. It is located in the urban centre of Middleborough. River Tees is the famous river along it. There are so many benefits to this region such as transportation of goods, employment opportunities in transportation and also cheap rates goods. Since many years, it has been the destination for jobs for many people. The heavy industries include power stations, heavy machinery, drilling and production of steel. With every coming year, the Strength of the industry only increased. Various nearby people joined this development journey of Teesside with full zeal. The technology of the region has drastically attracted employment opportunities for the region. Now, most of the people are moving towards services sector of this region as the income growth is high. As the 21st century, everybody depends upon advanced technology. Informational technology, call centres, online shopping and internet services are some examples of this sector.
Local Government, Area and Population
In 1947, the Teesside borough along with its Hartlepool and Guisborough towns absorbed into the non-metropolitan county of Cleveland. Further, the area was divided into Middleborough, Langbarugh, and Stockton-on-Tees boroughs. Under the reorganisation act 1966, it further broke into four independent unitary authority boroughs. The reorganisation was recommended under the Banham Review. This promotion was not appreciated by the local people. According to them, the local government is doing the unnecessary and unwanted rebranding. The population survey was held in the year of 2011. According to this survey, the population came nearly 3 lakh 76 thousand. This shows just 3% hike as compared to 2001 census. The population was 3 lakh 65 thousand as per 2001 census. A narrow gap divides Eaglescliffe and Yarm areas with population 19,184.
There have been found the huge chemical deposits in this area. The search of it leads to a very good business in this industry. Many industries have been opened in this area and as the modernisation gets its pace. There are no other business setups in the region such as activities like information technology, science development, and services sector like call centres.
As per 2015 -2016 HESA student record, there are total 18,580 students on the campus of Teeside University. In the mid-18th century, there was a shortage of funds which lead to a barrier in the development of mechanics institute. Ever after the proper funding to college, the development projects did not go with the required pace. A governing council gave an offer of double the price. Teesside University provides rooms to first-year undergraduate students. It is to the walking distance from the university campus. There are 5 schools in the university such as School of Design, Culture and The arts, computing and 3 more in the row.
Modes of transportation
Because of the river Tees, the water mode of transportation is the most favoured transport and used by the locals. The port of the city also stands among biggest ports among the United Kingdom. It got the maximum traffic of the goods. The business of thousands of million pounds happened through this Tees port every year. The Europe goods are also dependent upon this mode of transportation. Various gulf and Asian countries also do import and export through this route. It is also beneficial to other countries. The port usually has the traffic of goods worth millions of pounds.
The Teesside University, park, international airport are few places in the basket. Most of the students are getting its education in the Teesside University. Teesside retail and Leisure Park are also good places to visit. A number of visitors love to come to this place.