ITIL® Overview

Get an overview of terminologies used in ITIL®

ABOUT THE PROGRAM

MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®

PREREQUISITES

ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.

TARGET AUDIENCE

The professionals who are involved in IT Service Management and want to have an introduction and its methodology.

WHAT WILL YOU LEARN?

  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

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PROGRAM OVERVIEW

MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.

Exam

There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


PROGRAM CONTENT

ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition

ITIL® Overview Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Chester

Chester is famously known as a walled city with population 1 lakh 18 thousand as per 2011 census. The River Dee is the main river flows in the region. It is very near to the border of Wales. During the year of 1541, it got the city status. There were several walls and churches constructed by the Saxons. The West Mercia’s Church became the first Cathedral of the town. Saxons further strengthened the walls of the Cathedral. They want to protect their people against the Danes. It was among the last cities who got defeat from the Normans. There was a castle constructed during the rule of Conqueror William. Still the walls of the Chester are intact. It has medieval structures as well. On commencing of the Industrial Revolution, new roads, railways, and canals were built in the large scale. Some famous Victorian architectures are Grosvenor Museum and Chester Town Hall.

History

Romans founded Chester in AD 79. The Amphitheatre of the city had a capacity of approximately 10,000 people. It is also among largest Amphitheaters in Britain. On the withdrawal of Romans troops from there, the Romans- British Established its Kingdom. The role of Chester during the industrial revolution was commendable. The Union canal built in the heart of the city. The Duke of Westminster owned a huge area of the town.

Geography and Climate

It is located in the southern part of the country. The Chester pebble beds are easily locatable due to trapping of many stones within its strata. The heathland and forest are found in the eastern and Northern part of the Chester. Chester has coastal type climate. It is very near to the Irish Sea. Nevertheless, the temperature is similar to the inland areas. The reason for the contrast is the presence of the Welsh Mountains to the southwest and the Pennine Mountains to the northeast. The official met office of the city is Hawarden Airport. The annual rainfall is below 720mm.

Tourist Attractions and landmarks

The black-and-white architecture, the Rows, and the City walls are famous architectures of the city. The rows are distinctive in Britain. The cathedral and the town hall are recognized as the most important buildings of the town. A thorough investigation is undergoing to the very prominent infrastructures of Romans like Amphitheatre. Grosvenor Museum attracts so many tourists in the region and also helps in the tourism sector of the area. The important festivals of the town area summer music festival, a literature festival, and various mystery plays. For the facilitation of tourists, the government started information Centre in the town.

Demography

As per 2011 population census, the population of the white is maximum and it accounts 90 % of the total population. The rest of the people belongs to the Asian community, mixed race, Sikhs and a few more. The recent 2014 census also shows that around 1 lakh 19 thousand living with the urban area.

Education

The University of Chester is the main place of higher and technical education for the city. It was originally a teacher training college but later on, it was transformed into university level organization in the year of 2005. There is also an institution running for law students in the city.  A vocation college is also giving its services in the town famously known as West Cheshire College. Coming to primary education, the King School as an independent school is giving its services.

Culture

The culture of the region is very rich. Grosvenor Museum, Cheshire Military Museum, Gateway theatre, Odeon cinema, Gateway theatre are the famous locations of the city.

Overview of ITIL® 2011 Edition

Information Techno...