ITIL® Overview

Get an overview of terminologies used in ITIL®

ABOUT THE PROGRAM

MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®

PREREQUISITES

ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.

TARGET AUDIENCE

The professionals who are involved in IT Service Management and want to have an introduction and its methodology.

WHAT WILL YOU LEARN?

  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.

Exam

There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


PROGRAM CONTENT

ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition

ITIL® Overview Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Sheffield

Sheffield is also known as the Steel City to the entire world. In its prime during the 1900’s it was known for its industry. Today, however, this very same industrial city boasts of lush green parks. The city presents the localities and visitors with cultural scenes that include theatres, festivals, street arts, music and much more. Deriving its name from the River Sheaf, the city is located in South Yorkshire, England.

Transport

Road

Sheffield links to the national highway through the M1 and M18 motorways. The city centre is connected with the motorways by the Sheffield Parkway.

Rail

The following are the routes that pass through Sheffield:

  • The Midland Main Line
  • The Cross Country Route
  • Routes that link the cities of Liverpool and Manchester with East Anglia and East Anglia.

Sheffield now has a direct connection to mainland Europe with the St Pancras International completed. There are trains from France and Belgium that connect to Sheffield railway station. The express train known as the Master Cutler connects Sheffield to the capital city.

 In 2010 the ruling government announced in October 2010 that Sheffield and Leeds would be served by the same line, which will also connect to Manchester, due to the proposed High-Speed Rail network. Another line proposed to begin by 2025, the Yorkshire/East Midlands High-Speed line, will be in service by 2032.

Other trains that serve Sheffield are provided by TransPennine Express, Northern and CrossCountry. The city has five other railway stations. Meadowhall, the second largest station in Sheffield serves as a bus, rail and tram interchange. Other commuter stations include services from Dore and Totley, Woodhouse, Chapeltown and Darnall.

Coach

The National Express and the Megabus are two services that operate the coach services in Sheffield. National Express serves the interchanges at Sheffield, Meadowhall and Meadowhead Bus Stop. Megabus only serves Meadowhall. Sheffield is connected by the National Express route 560/564 to London Victoria Coach Station through Chesterfield and Milton Keynes directly. It operates on the route 12 times a day bi-directionally. The two services that connect Sheffield to Manchester and Heathrow/Gatwick Airports respectively are 350 and 240.The M12 and M20, which are services provided by Megabus, call at Sheffield on the way to London from Newcastle upon Tyne and Inverness respectively.

Canal

A system navigable inland waterways - the Sheffield and South Yorkshire Navigation (S&SY)  in Yorkshire and Lincolnshire – is mainly based on the River Don which runs for a length of 43 miles with 29 locks. These waterways connect Doncaster, Sheffield,    and Rotherham with the River Trent at Keadby and the Aire and Calder Navigation.

Air

The Sheffield City Airport in 2008 had to be shut down. The entire traffic from Sheffield was as thus to the Doncaster Sheffield Airport which is at a distance of 29 km from the city centre. The airport used to be the site of former RAF Finningley base. The airport opened to the public on 28 April 2005. In a year the airport is capable of handling a million passengers.

A link road that was inaugurated in February 2016 and connects Doncaster Sheffield Airport to the M18 motorway has reduced the journey time from Sheffield by approx. 15  minutes.

The East Midlands Airport is an hour's drive from Sheffield while Manchester Airport connects to Sheffield directly through an hourly train.

Attractions

  • The Sheffield Walk of Fame
  • Wheel of Sheffield
  • Heeley City Farm and Graves Park

Theaters

  • The Lyceum Theatre
  • The Crucible Theatre
  • Montgomery Theatre

Museums

There are two trusts that manage the museums in Sheffield. They are Museums Sheffield and Sheffield Industrial Museums Trust.

  • Museums Sheffield
    • Weston Park Museum
    • Millennium Galleries
    • Graves Art Gallery
  • Sheffield Industrial Museums Trust
    • Kelham Island Museum
    • Abbeydale Industrial Hamlet
    • Scheduled Ancient Monument
    • Shepherd Wheel

Overview of ITIL® 2011 Edition

Information Techno...