ITIL® Overview

Get an overview of terminologies used in ITIL®

ABOUT THE PROGRAM

MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®

PREREQUISITES

ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.

TARGET AUDIENCE

The professionals who are involved in IT Service Management and want to have an introduction and its methodology.

WHAT WILL YOU LEARN?

  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

Enquire Program

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PROGRAM OVERVIEW

MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.

Exam

There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


PROGRAM CONTENT

ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition

ITIL® Overview Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Watford

Watford is a town situated 17 miles distant from central London. It is inside the perimeter of the M25 motorway. Most of the people are perplexed with Watford, Northamptonshire. This town is located 55 miles to the north. This city is situated on the river Colne. Tourists enjoy the scenery of this place. With the high number of people visiting Berkhamsted Castle, Kings Langley (a royal palace), it further boosts the growth of the town. The Trio, The London, The Birmingham Railway and The great Canal junction further accelerate the growth of the town.

Until the period of 16th century, this land belonged to St Albans Abbey. The printing work started by John Dickinson and co. influenced other companies too. Printing turns out to be the biggest industry in Watford in 1920s. This industry is also doing well nowadays. The major events such as 2013 Bilderberg Conference and World Golf Championship was hosted by The Grove. It was transformed from urban district to municipal borough in 1922. Watford is the Centre of several head offices too. Watford was addressed by the name of major sub-regional Centre by the Hertfordshire County Council.

History

As far as the name of the city is concerned, it was first mentioned in the Anglo- Saxon era of 1007. Earlier it was an agricultural community where most of the people depended upon it. A few people involved in the Cottage industry but with the industrial revolution, the Grand Junction Canal and the London and Birmingham Railway were constructed to reach the Chiltern Hills easily. The printing press of Watford is recognised as the best in the world. It is also the biggest Centre in the same field. The use of the printing machine was very popular during the world war where it had been used to create Propaganda. At that time the authority was taken over by the Government. It was as usual that industry got declined at that time.  In the beginning of 20th century, the pace of the development continues to enhance.

Governance

It was transformed to the Municipal borough from Urban district under a charter in 1922. It got separated from Greater London to three Rivers district. There are total 36 councillors elected for 12 wards. It has a total term of 4 years. There is only one parliamentary seat for the region.

Economy

Among the northern side countries, Watford is a leading regional Centre. It is only major regional Centre in the Hertfordshire. The sight of the night at High Street is very attracting. There are a large number of bars, clubs and restaurants.  It attracts hundreds of people every day to the spot. The economy of the region also depends on the tourism of the place. The famous and leading shopping area of the region is Harlequin Shopping Centre.

Parks, Theatres and Museums

There are around 44 recreation grounds, gardens, public parks and allotments in the city. Of these, there are 8 parks that are conferred with Green Flag because of their beautiful scenery and quality. A few parks such as Cassiobury Park, Cheslyn House and Gardens, Woodside Park are famous ones. Some theatres are Watford Palace Theatre, the Pumphouse, Watford Colosseum are the famous theatres. The other museums are Watford Museum, Leavesden Film Studios are famous ones.

Transport

It is close to the Junction point where M25 and M1 meets. It is well served by the bus service for commuters. Some leading names in the business are Red Rose, Travel, and Carousel. There are total 3 railway stations that are giving its services in the central London.  It is also well connected with Air mode.

Overview of ITIL® 2011 Edition

Information Techno...