ITIL® Overview

Get an overview of terminologies used in ITIL®

ABOUT THE PROGRAM

MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®

PREREQUISITES

ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.

TARGET AUDIENCE

The professionals who are involved in IT Service Management and want to have an introduction and its methodology.

WHAT WILL YOU LEARN?

  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

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PROGRAM OVERVIEW

MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.

Exam

There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


PROGRAM CONTENT

ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition

ITIL® Overview Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Fleet

Fleet, is located in the Hampshire district of England, at a distance of lies 36 miles to the southwest of London. Hart, a locality in Fleet was considered as the best living place for four consecutive years i.e. 2011 to 2015. The factors that counted towards the city gaining this title were - the rich majority of the population, better health conditions, good weather, and high levels of access to places of entertainment and leisure.Fleet had a population of 38,726 as per the census conducted in 2011.

Fleet is known for the Fleet Pond – a large rather the largest freshwater lake in the whole of Hampshire. Another feature that attracts everyone is it's old-fashioned High Street which provides a look that is reminiscent of the Victorian and Edwardian ages.

Fleet is accessible by the M3 motorway. Fleet is also known for a service station - the Welcome Break.

Government

Fleet is administered by the Hampshire County Council and The Hart District Council together. North East Hampshire is the governmental constituency for Fleet. The Hart District Councils in 2010, transferred some of its responsibilities to three newly formed parish councils i.e. Church Crookham Parish Council, Elvetham Heath Parish Council, and Fleet Town.

Wards in Fleet:

Following is the list of wards into which Fleet and Church Crookham are divided:

  • Fleet West: This includes a part of Church Crookham and is located on the western side of Fleet.
  • Fleet Courtmoor: Located towards the eastern side of the Basingstoke Canal is Fleet Courtmoor.
  • Fleet North: The Elvetahm Heath State forms a major part of Fleet North.
  • Church Crookham West includes the southern as well as western parts of Crookham.
  • Fleet Central includes the oldest areas of the town and the town centre also.
  • Church Crookham East: It covers two parts of Fleet – a majority being the northern and eastern parts of Church Crookham while some parts of eastern Fleet are also covered.

Transport :

Railways :

The Fleet citizens are served by Fleet railway station which is funded by the Hampshire County Council, on the London to Basingstoke line.

Bus

The citizens of Fleet commute using the Fleet Buzz service also. This service is operated by Stagecoach bus. There are routes to various places such as  Justin, Farnborough and Aldershot.

Sports

The North Hants Golf Club, a top-ranked golf course for more than hundred years is located in Fleet.Justin Rose, a top-ranked golfer, lives in Fleet. Fleet is also home to four Non-League football teams that play at Kennels Lane (Fleet Spurs F.C.), Calthorpe Park (Fleet Town F.C), Zebon Copse(FC Fleet), and Dippenhall St., Crondall (Fleet Albion).

Fleet also organises a half marathon before the London Marathon takes place.

Leisure

There is a sports cum leisure centre that is run by the government and known as  The Hart Leisure Centre. This centre has a swimming pool, a gym, a teaching pool, two sports halls and a number of studios and squash courts. The centre is also home to martial arts clubs and some other sports clubs as well.

Media :

The local press consists of the Fleet News & Mail, a broadsheet that is available from the local shops, and the Surrey-Hants Star Courier, a free tabloid that is delivered to the door of every citizen in Fleet.The BBC South Today is the source of the local BBC TV news.BBC Surrey covers Fleet on BBC Radio, as well as North-East Hampshire.Fleet is also covered by 96.4 Eagle Radio independently.

Culture :

There are various events that are covered by the carnival committee in Fleet. Worth mentioning are the Fleet Carnival and Switching on of Christmas Lights in preparation for December 25 (though the event takes place in the last week of November).

Overview of ITIL® 2011 Edition

Information Techno...