ITIL® Overview

Get an overview of terminologies used in ITIL®

ABOUT THE PROGRAM

MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®

PREREQUISITES

ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.

TARGET AUDIENCE

The professionals who are involved in IT Service Management and want to have an introduction and its methodology.

WHAT WILL YOU LEARN?

  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

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PROGRAM OVERVIEW

MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.

Exam

There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


PROGRAM CONTENT

ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition

ITIL® Overview Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Slough

Slough is a large town in the area of Berkshire, England. It is the junction point for many other towns. It gives an easy access to various directions and cut short time for many hours. It makes a piece of cake for travellers to reach from one end to another end. Due to M4, M40, and M25, it has the route to the rest of the United Kingdom. We can reach to London and Thames valley via Slough. The earlier Western Mainline which historically belonged to Buckinghamshire under demographic changes comes under slough region. There is an introduction of Elizabeth line which provides a fast journey to the travellers. It will cut the duration of the journey by a quarter of the time. As per 2016 census, the population of the town is 1 lakh 61 thousand.

Since the 19th century, there has been a large migration of the Labour in the town which ultimately facilitate the trade here and thus it leads to lessening unemployment. This workforce also plays a crucial role in becoming the major trading Centre. It has also very less unemployed rate. After the London, the slough is considered to be the most favoured destination for the corporate world. South town F.C is the famous football club of this region. According to 2011 census, there was drastically change in the demography of the area. It is considered to be the most diverse as far as ethnicity is to be concerned. All the major companies’ offices such as Blackberry, McAfee, Burger King, LEGO and much more have their head offices in the city. Every year thousands of jobs have been provided by the Trading Estate business. Slough per capita income is also high.

History

Starting from the origin of the name, it comes from the soil. It was first used in the late 11th century. During the 13th century, the king lived in Chippenham palace. In the 13th century, the upper portion of Court was built. The sacred St Mary the Virgin church, has been under renovation several times in the past. There was an immediate railway started for the convenience of Queen from Slough railway station to Windsor. During the First World War, a largely unused, as well as agricultural land, was used as a depot to repair army vehicles in short period time. During Second World War, major air strikes happened to destroy the linkage between the towns. The hearth of the slough is the biggest ever development plan for the 21st century. Slough has hundreds of buildings which have some historical importance.

Geography and Climate

The ancient part of the Buckinghamshire is known as slough. It got expanded and developed by the nearby villages of the Great West road. The London Heathrow airport gives update information from time to time regarding change of prevailing weather condition. The part of Thames valley experiences high temperature. In contrast to this, the rainfall is comparatively low to 600mm annually. It gives updated information on the prevailing weather condition to local people.

Demography

During the 1930s, it became a safe haven for most of the unemployed youth of the nearby region. They came here looking for jobs and this town gave them the respective opportunity. As per 2011 census, 45% population are white.  A large part of immigrants of various countries is as follow India 11,544, Pakistan 11,244 and Poland with 8,341 and a few more to follow.

Transport

It is very near to London and also has a large network of the roads throughout the city. One can go to different 5 directions at the same time from one point. It is also well connected with the railway. A route was constructed for cyclists too.

Overview of ITIL® 2011 Edition

Information Techno...