ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Belfast

Belfast is the largest city in the northern part as well as the second largest city in the whole Ireland region. It is also the capital city. It got the status of the city during late 18th century. The city was the hub of the Irish linen suit, rope-making, tobacco-processing and shipbuilding industries. RMS Titanic recognised as the world’s biggest as well as beneficial shipyard. Belfast played a crucial role in the industrial revolution and emerged as world’s Industrial hub during late 20th century. In mid of the 1930s, the city continued a major aerospace and missiles industry. Also, the city is a centre for business, higher education, arts, law and much more.

George Best and Belfast International Airport’s are giving their services to the city. Belfast Lough is dominated by the commercial and industry docks  

Governance

In 1613, the borough status to the Belfast was given by James VI and I and In 1888 it got the official city status by Queen Victoria. The city is governed by Belfast City Council and is part of local government district council as well. It is being represented in both the Northern Ireland Assembly and British House Of Commons. Belford comes under Northern Ireland constituency during the elections to the European Parliament.

Geography

Belfast located on the western side of Belfast Lough and the mouth of the Lagan River. This location is ideal for the shipbuilding industry. Wolff and Harland had the most significant shipyard in the world when the Titanic was built. At the time of winter solstice which the shortest day of the year, the sun rises around 08:45 and sunset before 16:00.  

Climate

Belfast has a marine climate similar to the rest of the Ireland. The difference seen in the day-night temperature is very less. Because of the warming effect of Gulf Stream, the temperature of Belfast is milder as compared to any other location. Currently, there is five weather observing stations in the Belfast that are Stormont, Newforge, Castlereagh, Helens Bay and Ravenhill Road. The hottest night of Belfast is recorded as 19.6 °C in August 2001 at Whitehouse.

Areas and Districts

During the 19th century, Belfast had grown rapidly from a market town to an industrial city. The city is gifted by natural hills that surround it and ultimately increase the beauty of the town. Furthermore, it helps in the tourism sector of the city. The city centre of Belfast is divided into two postcode districts. These are BT1 (for the north hall) and BT2( for the south hall). The number of tourists is continuously increasing since 2001. For this, cultural quarters have been developed by the city council. It really helps in the economy of the city as local people expanded their business and earning their livelihood. The name of the Cathedral Quarter has been taken from the name of St Anne’s Cathedral.

One of the main outdoor venues is Custom House Square. It is considered as the best place for free concerts and street entertainment. Apart from the communication channel, the Irish language is highly promoted and encouraged in the area of Gaeltacht quarter in west Belfast.

Demography

The population census conducted in the year of 2011, and the population was 276,459. This strength of people makes it the fifteenth-largest city and eleventh-largest conurbation in the England. As per the records, the first half of 20th century, the city experienced a massive growth in population. This arose issues related to administration during 1971 as the town was lacking with facility and infrastructure. But with the time, the development works also got pace and situation got well.

 

Overview of ITIL® 2011 Edition

Information Techno...