ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Edinburgh

Edinburgh is the centre city of Scotland. The area is also under the jurisdiction of the council state.During the period of 15th century, it was also a capital city. The Scottish parliament runs administration from this city only. The king used to rule in the Edinburgh in the medieval era. Being a part of the Midlothian area, Edinburg has been known as a centre of learning for Scott Law, Medicine, literature, engineering and the various sciences. After London, it is the next important city for fiscal matters. Edinburgh has also become the United Kingdom’s second most common traveller terminus after London.

In a recent survey, the population of Edinburgh stood second in Scotland and on the seventh number in the United Kingdom. The 2016 official population estimates Edinburgh’s population at 464,990, while the local specialist area is placed at 507,170 for the local specialist area and the city area at 1,339,380 as of 2014.

Geography

The city is near to Scotland's Central Belt owing to which it is also surrounded by hills of nearby areas. The city centre is 2 1⁄2 miles southwest of the shoreline of Leith and 26 miles inland from the east coast of Scotland and the North Sea at Dunbar. The early burgh which looks like the Seven Hills of Rome is often said to be constructed on Arthur's Seat Calton Hill, Craiglockhart Hill, Corstorphine Hill, Braid Hill, Blackford Hill, and the Castle Rock. Edinburgh actually came up near the prominent Castle Rock.

There is a gap created by volcanic plugs millions of years ago between the Firth of Forth to the north and the Pentland Hills to the south. In addition to these, another hollow on the rock's south side formed a natural stronghold that formed the basis for building the Edinburgh Castle. The place from where the glacier receded is now occupied by the residential areas of Marchmont and Bruntsfield.

Places of Interest

Edinburgh is home to various libraries and museums such as the Writers' Museum,  the National Library of Scotland, National War Museum, National Museum of Scotland, Surgeons' Hall Museum, Our Dynamic Earth, the Museum of Childhood,  and the Museum of Edinburgh. The Museum on the Mound shows exhibits on money and banking in Edinburgh. Edinburgh Zoo, which is the second most popular in Scotland and paid attraction lies on Corstorphine Hill covering 82 acres. The Zoo has also loaned two pandas from China named as Tian Tian and Yang Guang.The Royal Yacht Brittania is also a 5-star visitor attraction after being decommissioned in 1997. It is docked permanently at the Ocean Terminal where many events take place aboard this yacht. Edinburgh houses various National Galleries of Art in Scotland along with many other smaller art galleries.

Housed in the National Gallery of Scotland, is its national collection. The National Gallery is linked to the Royal Scottish Academy that regularly plays host to a number of major painting exhibitions. The Scottish National Gallery of Modern Art is home to the modern collections at Belford. The Scottish National Portrait Gallery primarily focuses on photography and portraits.The City Art Centre in Market Street, which is owned by the city council, also shows various art exhibitions. The Fruitmarket Gallery also hosts contemporary art exhibitions that feature the works by famous British and international artists.Other small private galleries include the likes of Ingleby Gallery. This gallery provides shows with various interests by Callum Innes, Ellsworth Kelly, Peter Liversidge, Sean Scully, and Richard Forster.

Climate

Being close to the coastal region, Edinburgh has a maritime climate. The temperature remains mild throughout the year. Gogarbank is the official met office that provides an update of weather condition to local people.

Overview of ITIL® 2011 Edition

Information Techno...