ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Inverness

Inverness is a town in the heart of Scottish Highlands. The Highland Council has its jurisdiction over the town. The location of the town is near to important battle sites. One of them is 11th century battle of Norway against Blar Nam Feinne. The battle was fought in the arid region. This city is located in the northern part of the United Kingdom just near to Great Glen. The River Ness enters the Moray Firth in the northeastern limit of the area. Since 2001 to 2012, there has not been much difference of population in these years. The Greater Inverness area had a population of approximately 60 thousand in 2012 including Culloden and Westhill regions. The counting of the Inverness comes under the fastest growing cities. The quality of life of this city ranked 5th among 189 British cities. It is the highest one among Scottish cities. In 2014, it got the status of the happiest place award in the Scotland region. This status was improved by one rank in the very next year and become the happiest city in 2015.

Population

As per the records of the National Records of Scotland, Inverness is recognized as the urban area west of the A9. In order to get the Inverness total picture, we need to include the villages of Westhill, Smithton, Culloden, and Balloch. It gives us an aggregate picture of each local area and its population. There only we can analyze the important factors for the development of the city.

Geography

Inverness is located near to place where River Nees started its journey. The other way to describe the location of the town is to say that it is at the southwestern end of the Moray Firth.

The city had also been affected by many earthquakes and the last one came in the year of 1934.

Climate

The climatic condition of the town is similar to Scotland i.e. oceanic. The city has been sheltered by many hills near to it which ultimately make the region dry most of the time. This city usually faces the extreme snowfall which went up to 1 foot 2 inches and created the record. The climate is much colder than the southeastern area of the Britain. In 2006, the city was recorded at the highest temperature.

Economy

Earlier the city was famous for distilling business but now the business has been shifted to High-tech industries such as manufacturing of diabetes diagnostic kits and its design. This business provides job opportunities to many skilled laborers and ultimately it booms the industry. The famous Highlands and Islands played a prominent role to expand this business by investing more and more in the industry. It ultimately becomes the hub for medical and its devices for a country. A large number of people is also working in the Scottish Natural Heritage i.e. SNH. The Ness Bridge and Friars Bridge also maintain the smooth conduct of the traffic in the town.

Government       

The royal burgh absorbed into a new district of Inverness and it becomes one of the eight districts within the Highland region. Under the Local Government Act 1994, the region became a unitary council area in 1996. The newly expanded region also includes the former districts which now turns to council management areas and created area committees individually for them. Among 80 seats of Highland Council wards, 23 belongs to Inverness committee.

City status  

In the year of 2000, the town of Inverness officially recognized as the city. The new corporate management areas thus formed got its favor. In 2008, a petition to matriculate armorial bearings was rejected by Lord Lyon King of Arms.                         

 

 

Overview of ITIL® 2011 Edition

Information Techno...