ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Gloucester

Gloucester is the non-metropolitan county of Gloucestershire with a population of around 121,900 according to 2011 census. It is a 53rd populous city in the United Kingdom. It is situated near the Welsh border on the eastern bank of the Severn River. Gloucester is a city in the southwest England and lies between the Forest of Dean and the Cotswolds rural area. Roman Emperor Nerva founded the city in AD 97. The first charter was granted to the city in 1155, gave the inhabitants the same rights as the civilians of London and the second charter gave the freedom of passage on the Severn River. The town’s economy is largely based on the service industry. The city is said to have been dominated by the aerospace industry in its earlier times.

History

The early settlement of the city found its root back to the Roman period. Romans built the Glevum, a Roman fort that became a colonia of retired legionaries. The number of remains, parts of the walls and coins have been discovered, and other Roman artefacts and tombstones are stored in the Gloucester City Museum. During the 4th century, Celtic Dubonni tribe had taken control of the city after the withdrawal of the Roman Empire. Until 584, the city became a part of Wessex in the Anglo-Saxon Chronicle. The city derived its name from the Anglo-Saxon fort.       

In 577, the Saxons occupied the city. Its geographical location and the foundation of St Peter abbey contributed towards the growth of the town. The city was a borough with a castle before the Norman invasion of England. The remains of Northumbria King, Saint Oswald, brought to the small church at the beginning of the 10th century, attracted many pilgrims to the town. Recently, a unique coin was discovered in the north of the city dates back to 1077-80. The city had a large fishing industry in the medieval period. The main export was wool, leather, weapons and tools at that time. During the 14th century, the most significant period began in the history of the town with the convention of Parliament in Gloucester. The two grammar schools were built in the city in the 16th and 17th century: Sir Thomas Rich’s School and the Crypt School.

Transport

M5 motorway serves the Gloucester and runs to the east of the city. The north, central and south city is also served by Junction 11, Junction 11 a and Junction 12 respectively. The A38 connects the town with the cities of Bristol and Tewkesbury (civil parish in Gloucestershire) and runs to the north-south of the city, while A40, A46, A417 links Gloucester with the towns of Cheltenham, Monmouth and Cirencester. The city was the lowest bridging point on the river before the construction of Severn Bridge in 1966. The central railway station serves the city of Gloucester in England and connects to the cities of Reading, Nottingham, London, Cardiff and Birmingham.

Industry

Historically, the city was dominated by the aerospace business. The Gloucestershire Aircraft Company renamed as Gloster Aircraft Company in 1926 as international customers found difficult to pronounce ‘Gloucestershire’. The aviation history is celebrated by the sculpture in the city centre. The city is home to the large insurance company Ecclesiastical Insurance and Allchurches Trust, a large national charity in the United Kingdom. The TSB Bank and Lloyds Banking Group have their offices located in the city. A Business Park is located on the periphery of the city and has close links to the A417 and M5. The big brands including Detica, Direct Wines, Ageas and Fortis have their presence in the business park. The industrial history of the city is celebrated at the National Waterways Museum with interactive displays and canal boats.

Attractions

The famous places to visit in the city include Gloucester Cathedral, The Museum of Gloucester, National Waterways Museum, Gloucester Quays and Docks, Gloucestershire Arts and Crafts Centre, Jet Age Museum, Prinknash Abbey, The Barn Owl Centre and much more exciting locations.

Overview of ITIL® 2011 Edition

Information Techno...