ITIL® Practitioner

Deploy business changes effectively

ABOUT THE PROGRAM

ITIL® Practitioner course presents a systematic way to use ITIL® guidance to enhance new or existing services within the service. This course will cover nine guiding principles, its approaches, metrics and measurement and effective communication with team members. The delegates can attend ITIL® Practitioner course only after ITIL® Foundation course. This course is designed to provide knowledge about service improvement implementation that relies upon “adopt and adapt” philosophy.

  • PeopleCert accredits ITIL® Practitioner course

  • Gain knowledge regarding implementation based on “adopt and adapt” in the organisation

  • Our training courses are delivered in luxury venues by certified trainers

  • MSP Training provides training at best price as compared to others in market

  • Key learning points and tutor support

  • 24*7 help and support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals should be ITIL® foundation holder before enrolling for this course. The delegates are advised to go through the overview of ITIL® Foundation before this training.

TARGET AUDIENCE

  • ITIL® Practitioner course is for those who are already involved in the IT service management
  • Anyone who is involved in IT development and its operations
  • The professionals who want to be ITIL® Practitioner holder must hold ITIL® Foundation Certificate before attending this course

WHAT WILL YOU LEARN?

  • Discover the use of IT Service Management within the organisation
  • Learn and implement nine guiding principles for enhanced productivity
  • Get to know about the tips and tricks needed to clear the exam
  • Learn how to implement the terminologies learn in ITIL® Foundation
  • Use measurement tools and techniques for continual service improvement
  • Differentiate good and bad communication within the team members

Enquire Program

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PROGRAM OVERVIEW

ITIL® Practitioner will help the delegates to gain skills and knowledge required to implement ITIL® within the organisation. The ITIL® certified instructors will provide this training. The focus of the training is to build approach for continual service improvement and nine guiding principles.  

Below are some topics that will be focused during the training:

  • 9 Guiding Principles
  • Concepts of IT Service Management
  • Service Improvement Approach
  • Metrics and Measurements
  • Good Communication
  • Change Management within the organisation

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • 70 percent marks required for clearing the exam
  • Exam Duration- 2 hours 15 minutes
  • Closed book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Introduction: Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Introduction: Change Management in organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Introduction: Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric Cascades and hierarchies
  • Categories of Metric

Introduction: Communication

  • Introduction to communication
  • Effects of poor communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

ITIL® Practitioner Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cirencester

Cirencester is the most prominent town in the Cotswold region situated 93 miles west-northwest of London. It is located on the tributary of the Thames River which is known as River Churn. It is also known as a market town in east Gloucestershire with a population of around 19000 according to 2011 census. The town is situated on the lower dip slopes of the outcrop of oolitic limestone, commonly known as Cotswold Hills. The town is divided into five major areas such as the suburbs of Chesterton, Watermoor, the town centre, Stratton and the Beeches.  

The Corinium Museum of the town is highly recognised for its important Roman collection. In 1840, the oldest agricultural college ‘Royal Agricultural University’ of the English speaking world is built in the city.  The Itzehoe town of the Germany is considered as a twin town of Cirencester. The twin town concept was introduced in 1947 after the Second World War to foster peace and reconciliation and promote trade and tourism. The early citation of the town was made by the Greco-Roman astrologer, mathematician and geographer Ptolemy in AD 150. The earlier name of the town was Corinium in the Roman times depicting its association with the ancient British tribe of the Dobunni. It has been suggested that the Dobunni has the same root word as the Churn River.

History

The early settlement of the town was formed in the early Roman area along with Colchester and St Albans. The fort was built by the Romans in AD 49 to accommodate two military allies supported to shield the provincial frontier. The fort was built at the place where the Roman road Fosse Way crossed the Churn and native Iron Age tribes ‘Dobunni’ were drawn from Bagendon and formed civil settlement near the fort. The evidence of major area roadwork was also found in the town. After the invasion of Wales, the tribe moved to the north and subsequently, the fort was closed. The public place outdoors ‘Forum’ and Christian church ‘Basilica’ were built over the site of the fort.

The town continued to grow and prospered under the Corinium Dobunnorum name. The robust wool trade and industry played a significant role towards the development of Corinium in the Roman times. The various Roman remains were found in the surrounding area including the large number of Roman villas near the villages of Withington and Chedworth. The town was also considered as the second largest city by area in the Great Britain after the wall constructed around the Roman city and covered 240 acres area.

The ancient market town in the Cotswold Hills of England known as the Roman Amphitheatre lies on the south-west of the town and still exists in the town and partially excavated. After the dissolution of the Monasteries, all the abbey buildings were demolished in 1539 and only Norman Arch and remains of the precinct wall were survived above ground. These further established the perimeter of a public park in the centre of the town. The townsmen of the Cirencester gained wealth and prosperity from the national and international wool sales, woollen broadcloth and sheep rearing businesses.

The town was severally affected by the English Civil War in the 16th century resulted in the death of 300 people and 1200 prisoners were caged in the church. The town became a robust market town and major urban centre with its convenient access to markets for production of wool and grain at the end of the 18th century. The town provides various leisure, retail and sports facilities as well as significant tourist trade for the townsfolk and the surrounding area. The important places to visit in the town are Corinium Museum, Cirencester Park, Cirencester Amphitheatre, Cerney House Gardens and much more exciting locations.  

Overview of ITIL® 2011 Edition

Information Techno...