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ITIL® Foundation and Practitioner course is of 5-days that covers knowledge and exam of ITIL® Foundation and ITIL® Practitioner certification collectively. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle. In ITIL® Practitioner part, the delegates will learn how to implement the fundamental concepts that are learnt in the ITIL® Foundation part.
ITIL® Foundation and Practitioner course is fully accredited by PeopleCert
Delivered by certified and experienced instructors in luxury venues
Trusted by many leading brands worldwide
Key learning points and tutor support
24*7 help and support
Find out what's included in the training programme.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Delegates will get certification of completion at the end of the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
There is no prerequisite for ITIL® Foundation course.
ITIL® Foundation certificate is required before attending this course.
The professionals who are working in IT sector and are involved in developing IT services in the organisation.
ITIL® Foundation and Practitioner course is a combination of ITIL® Foundation and ITIL® Practitioner course. ITIL® Foundation and Practitioner is fully accredited by PeopleCert. Our trainers are certified and experienced in their domain.
The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:
An Introduction: Service Management
An Overview: Service Management Lifecycle
Introduction: Service Strategy
A Summary: Service Strategy Concepts
An Introduction: Service Strategy Process
An Overview: Service Design
A Summary: Service Transition
An Introduction: Service Transition Process
An Introduction: Service Operations
Overview: Service Management
An Overview: Service management approach
An Introduction: Change Management in organisation
An Overview: Metrics and Measurements
An Introduction: Communication
Windsor is a historic market town based in the country of Berkshire, England UK. It is popularly known as the site of Windsor Castle, which is the official residence of the British Royal Family among various residences. It is located on the River Thames which is 20 miles west of London. Windsor is one of the Berkshire prettiest towns. Windsor has a population nearly about 31,000. Windsor is located 34 km west of Charing Cross, London, 1sss1 km south-east of Maidenhead and 34 km east of the Reading county town. It is famed for its royal connections and history of the royal family. The delightful countryside of Royal Berkshire has surrounded the Windsor town which offers a great trip from the capital. The village of Old Windsor is 3 km to the south which is now known as Windsor; previously it is known as New Windsor to differentiate between both.
Windsor can be reached without any difficulty by car from several locations in the UK through M4 which is connected to the M5, M25 and M40. Car parks and various other attractions of the town are very well sign-posted. The famous landmark of the Windsor town which is Windsor Castle can be seen while approaching via M4 by car.
Windsor has two railway stations which were constructed in the 19th century namely Windsor and Elton Riverside station which can be reached by London Waterloo station and the other is Windsor and Elton Central railway station which leads to the heart of Windsor.
Windsor town can be reached by air as well from Heathrow, Luton, Stanstead and Gatwick which are the closest airport to Windsor.
Windsor town is one of the England’s premier tourist destinations. Windsor has several attractions such as historic buildings, shops, restaurants, etc. Following are some famous tourist attractions:
A three-tier school system is followed in Windsor which renders the state schooling by Royal Borough of Windsor and Maidenhead. For children under the age of 13 three famous schools are Dedworth Middle School, St. Edward’s Royal Free Ecumenical Middle School and Trevelyan Middle School. Two single gender secondary schools are The Windsor Boys School and Windsor Girls School; various independent schools are also operating namely Brigidine School and St. George’s School, Windsor Castle.
Windsor and Maidenhead Royal Borough arrange out the operations of the council, and an elected unitary authority manages it. Adam Afriyie who is notable for being the first black Conservative in the House of Commons elected in 2005 General Election is the present Member of Parliament for the Windsor constituency.