ITIL® Overview

Get an overview of terminologies used in ITIL®


MSP introduces one-day overview course on ITIL® that provides in-depth knowledge regarding the management of IT as a service using ITIL® methodology. During the training, the delegates will learn how to integrate ITIL® within their organisation. Our certified trainer will help the delegates in understanding the terms involved in ITIL® by giving real-world examples to make the subject interesting.

  • Our training programme is delivered by certified instructors

  • PeopleCert accredits all our ITIL® courses

  • 24*7 help and support team throughout the training session

  • Get an overview of concepts and terminologies used in ITIL®


ITIL® Overview course doesn’t have any prerequisites. This course is open to everyone and especially those who want to have a basic understanding of ITIL®. The professionals who wish to use the concepts or terminologies within their organisation.


The professionals who are involved in IT Service Management and want to have an introduction and its methodology.


  • Get to know about the basic functions and activities involve in ITIL®
  • Explore the pros and cons of using ITIL® within the organisation
  • Discover the significance of ITIL® for quality services
  • Identify the ITIL® framework for its better understanding

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MSP Training is fully accredited by AXELOS for the ITIL® courses.

ITIL® is the world’s leading methodology for IT service management. It is based on ITIL® best practice principles. ITIL® training includes series of courses including ITIL® Foundation, ITIL® Practitioner, ITIL® Foundation and Practitioner, ITIL® Intermediate courses, ITIL® Managing Across the lifecycle and at last ITIL® Expert.


There is no exam for this course as this is just an introductory course which provides an introduction to the ITIL® framework.


ITIL® Overview is a one-day course in which the following topics will be covered:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Definitions and Terminology involved in ITIL®
  • ITIL® Lifecycle Service Operation
  • ITIL® Lifecycle Service Design
  • ITIL® Lifecycle Service Strategy
  • ITIL® Lifecycle Continual Service Improvement
  • ITIL® Lifecycle Service Transition


Course Name Dates Duration Price
ITIL® Overview 06/03/2020 Glasgow
1 Day
ITIL® Overview 13/03/2020 Manchester
1 Day
ITIL® Overview 20/03/2020 London
1 Day
ITIL® Overview 20/03/2020 Belfast
1 Day
ITIL® Overview 27/03/2020 Edinburgh
1 Day
ITIL® Overview 03/04/2020 Reading
1 Day
ITIL® Overview 03/04/2020 Maidstone
1 Day
ITIL® Overview 09/04/2020 Canterbury
1 Day
ITIL® Overview 09/04/2020 Chelmsford
1 Day
ITIL® Overview 09/04/2020 Chorley
1 Day

Overview of ITIL® 2011 Edition

Information Techno...