ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Bracknell

Located in the Borough of Bracknell Forest in Berkshire, England, Bracknell is a town having a population of 77,256. It is located 11 miles to the east of Reading and 34 miles west of central London. The name, Bracknell, comes from Braccan Heal. It may also have got its name from a school in the locality called the Brakenhale. There is a standing stone to the north-east of the city known as the Quelm Stone. The Quelm Stone is a menhir i.e. a stone that is rough and in the form of a rectangle or square. One of the main buildings in Bracknell is the ‘Old Manor House’ which used to be home to a number of priest holes which were used as hiding places when the Catholic priests were executed by law forcefully in England. During such times the Catholic priests could hide in one of these holes or escape to somewhere else using the tunnels that were built beneath them.

Transport in Bracknell      

The two railway stations in Bracknell that include Bracknell itself and  Martins Heron as well are located on a common line that runs from  Waterloo to Reading. Commuters from Bracknell travel mostly in two directions i.e. Eastwards to London Waterloo and Westwards to Reading.

It is located at the end of the A329 (M) motorway.A motorway. M31  was proposed to be built for connecting the M3 and the M4 but only a part of that could be completed which is now known as the A329(M) and the A3290.

The Bracknell bus station, located on The Ring, serves Bracknell. There are three shelters on the bus stand, one each for the three stands. The Bracknell Bus Stand provides services to Wokingham, Crowthorne, Windsor, Camberley, Slough, and Reading.  The Courtney Bus Services and Reading Buses provide local bus services.  The Green Line provides coach services to London Victoria while the Courtney Buses provided services to the National Express and The Luton Flyer.

Education

Bracknell provides schooling as well as further education through the various institutes in the city itself. Some of the schools in the area are :

  • Easthampstead Park School
  • St Joseph's Catholic Primary School
  • Brakenhale Academy
  • Garth Hill College and Ranelagh Church of England School

Colleges of further education in and around Bracknell are listed below:

  • Bracknell is home to the Bracknell and Wokingham College
  • The Silwood Park campus of Imperial College London is also a destination for those who wish to go for further education. The college is located 5 miles to the east of Bracknell.
  • To the northwest at a distance of 8 miles is The University of Reading
  • 8 miles to the east is the Royal Holloway College

Arts

A mansion dating back to 1760 stands in the south of the town which has been rebuilt many times now serves as a large arts centre. The Wilde Theatre named after Oscar Wilde and opened in 1984  has hosted his play ‘The Importance of Being Earnest’ which has a character called 'Lady Bracknell' in it. Over the years, the South Hill Park has seen a number of music performances in various festivals.A list follows:

1975 – 1990s Bracknell Jazz Festival        

1970's – 1980s Bracknell Folk

1980's – 1990s – Bracknell Music Festival  or the South Hill Park Festival

1988 – Womad Festival

2000 – 2013 – A free and an annual festival of World Music.

Many places in Bracknell have been used in films. The locations include  Martin Heron and Birch Hill.In Harry Potter and the  Philosopher’s Stone, Martin Heron is the locality in Bracknell where Harry’s Uncle and Aunt stay. Another movie, Time Bandits, used the location Birch Hill. Birch Hill is also known for naming its streets from east to west in an alphabetic order.

Overview of ITIL® 2011 Edition

Information Techno...