ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Chatham

Chatham is a town located on the River Medway in North Kent, in South East England. It forms a large urban area known as the Medway Towns along with its neighbouring towns of Rochester and Gillingham. According to 2011 census, Chatham total population is about 76,792.. Chatham Dockyard, which was the birthplace of many famous ships including Nelson’s flagship HMS Victory, was a Royal Navy Dockyard situated on the River Medway in Kent and was established in the mid-16th century. Chatham Dockyard was closed in 1984, and following a closure, one part of the site developed as a commercial port and other parts were redeveloped for residential, and business purpose and some on some part Chatham Historic Dockyard museum was established. The main reason of reduction in importance of Chatham Dockyard was a reduction in Britain’s naval resources, and they moved to other locations. The town has road links, and the main interchanges for the area are railway and bus stations. Chatham has full pedestrianised high streets and the Pentagon shopping centre where many leading brands are available and is considered as the largest town centre for shopping. Chatham is also famous for Holcombe, which is the biggest hockey club in the country.

Government

As the Local government Act, 1972 implemented in the city, the borough status of the city got vanished. Since then it became the part of the Medway borough. Medway borough is a non-metropolitan district of Kent county. The name of Borough changes several time. Ultimately, the borough of Medway became unitary authority area, its administration got separated from Kent County. But for ceremonial purposes, they were recognized as a single entity. It comes under the jurisdiction of parliamentary constituency of  Chatham and Aylesford.  

Geography

Chatham is located near the junction point of North downs Slope meets with Medway River. Beyond the dockyard was marshy land which is now recognised as St Mary’s Island with several new improvements of housing estates. Till 20th century the south part of the borough was entirely rural having a large number of farms and tracts of woodland.

Landmarks

The Brook Theatre is a prosperous arts centre offering professional theatre, community productions and performances. There is one Nucleus Arts Centre located on the high streets where local artists develop and display their talents. Most of the Medway’s bus routes pass through Chatham Waterfront bus station, and the railway station is also within walking distance from the High Street.

Popular Culture

On a cultural level, Chatham is the main centre of numerous movements in art, literature and music. Medway Delta Sound emerged from 1977 until 1982, The Milkshakes, The Prisoners, The Dentists, The Singing Lions are some of the Medway Delta bands who gained international recognition. The Medway Poets were established in 1977; they performed on TV and Radio and at major literary festivals as well.  They became a significant influence on writers in the Medway Towns, but they disbanded in 1982

Transport

The Chatham Dockyard plus Medway had always played  significant role in communication. In past times, all the goods were transported to and from the area of Kent. These items include iron, timber, and stone on large scale from one point to another of city as well as outside it. Today, the barges is used only for holding tourist traffic. Now a days, one can easily access the yachts in the river .The constructions of the roads started in the romans era only. The city is recognized as Hub of Medway towns. This the main reason of the high traffic in the area. It is well known fact that traffic is a problem for many years. The roads of the city are sufficient to hold this much traffic. So, governments have started many schemes in tha past to solve this problem.

 

Overview of ITIL® 2011 Edition

Information Techno...