ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cirencester

Cirencester is the most prominent town in the Cotswold region situated 93 miles west-northwest of London. It is located on the tributary of the Thames River which is known as River Churn. It is also known as a market town in east Gloucestershire with a population of around 19000 according to 2011 census. The town is situated on the lower dip slopes of the outcrop of oolitic limestone, commonly known as Cotswold Hills. The town is divided into five major areas such as the suburbs of Chesterton, Watermoor, the town centre, Stratton and the Beeches.  

The Corinium Museum of the town is highly recognised for its important Roman collection. In 1840, the oldest agricultural college ‘Royal Agricultural University’ of the English speaking world is built in the city.  The Itzehoe town of the Germany is considered as a twin town of Cirencester. The twin town concept was introduced in 1947 after the Second World War to foster peace and reconciliation and promote trade and tourism. The early citation of the town was made by the Greco-Roman astrologer, mathematician and geographer Ptolemy in AD 150. The earlier name of the town was Corinium in the Roman times depicting its association with the ancient British tribe of the Dobunni. It has been suggested that the Dobunni has the same root word as the Churn River.

History

The early settlement of the town was formed in the early Roman area along with Colchester and St Albans. The fort was built by the Romans in AD 49 to accommodate two military allies supported to shield the provincial frontier. The fort was built at the place where the Roman road Fosse Way crossed the Churn and native Iron Age tribes ‘Dobunni’ were drawn from Bagendon and formed civil settlement near the fort. The evidence of major area roadwork was also found in the town. After the invasion of Wales, the tribe moved to the north and subsequently, the fort was closed. The public place outdoors ‘Forum’ and Christian church ‘Basilica’ were built over the site of the fort.

The town continued to grow and prospered under the Corinium Dobunnorum name. The robust wool trade and industry played a significant role towards the development of Corinium in the Roman times. The various Roman remains were found in the surrounding area including the large number of Roman villas near the villages of Withington and Chedworth. The town was also considered as the second largest city by area in the Great Britain after the wall constructed around the Roman city and covered 240 acres area.

The ancient market town in the Cotswold Hills of England known as the Roman Amphitheatre lies on the south-west of the town and still exists in the town and partially excavated. After the dissolution of the Monasteries, all the abbey buildings were demolished in 1539 and only Norman Arch and remains of the precinct wall were survived above ground. These further established the perimeter of a public park in the centre of the town. The townsmen of the Cirencester gained wealth and prosperity from the national and international wool sales, woollen broadcloth and sheep rearing businesses.

The town was severally affected by the English Civil War in the 16th century resulted in the death of 300 people and 1200 prisoners were caged in the church. The town became a robust market town and major urban centre with its convenient access to markets for production of wool and grain at the end of the 18th century. The town provides various leisure, retail and sports facilities as well as significant tourist trade for the townsfolk and the surrounding area. The important places to visit in the town are Corinium Museum, Cirencester Park, Cirencester Amphitheatre, Cerney House Gardens and much more exciting locations.  

Overview of ITIL® 2011 Edition

Information Techno...