ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT London

London, also known as Greater London is the capital city of the United Kingdom with a population of around 9787426 according to 2011 census. It is the most populous city in the country and located on the Thames River towards the south-east of the Great Britain. The city is also referred as metropolis around the ancient core and Greater London which comprises Surrey, Middlesex, Hertfordshire, Essex, and Kent regulated by the London Assembly. In the era of globalisation, the city is crowned as a leading centre in the fields of education, infrastructure, healthcare, tourism, entertainment and professional services.

History          

The history of the city traced its roots back to the Roman period and Romans named it Londinium. Recently, two discoveries found on the south bank near the Thames River showing the remains of Bronze Age Bridge gave access to a lost island in the river and foundations of large timber structure situated on Thames foreshore. The walled city of London was abandoned with the downfall of the Roman rule during the fifth century and new settlement Lundenwic was developed to the west of the old city. The city became a major port and established Danelaw in the Vikings period. The city developed dramatically after the abandonment of Lundenwic and became the largest town and trading centre of the country.

The population of the city grew from 18000 to approx. 100,000 by the end of 13th century and became England’s principal commercial and administrative centre. The focus of the city changed to private ownership with the establishment of exchange, mercantile and trading companies during the Tudor period. The city was severely affected by Great Plague disease resulted in the death of 100,000 people and also faced destruction in the large parts of the city with the great fire of London. The city also remained as the largest city in the world till 1925. London was the prime target by German bombers during the First and Second World War, destroyed many residential projects and commercial buildings across the city. In 1948, Summer Olympics were held in the city and attracted a large number of immigrants from Commonwealth countries. 

Architecture

With the presence of various diverse buildings with varying ages, the walled city cannot be represented by any specific architectural style. Few structures in the central London including Tower of London, National Gallery, and Hampton Court Palace were constructed during Roman and Tudor period. While other famous buildings include churches and financial institutions that represent the modern architecture and formed part of the varied architectural heritage. Central London has some tall skyscrapers including the tallest building in the European Union and older buildings decorated with beautiful carvings and white plaster mouldings. The other famous buildings of the city are British Library, City Hall, and Millennium Dome.

Religion

The majority of the population of the city follows Christianity followed by Muslims, Hindus, Sikhs, Jews, and Buddhists. A large number of churches and well-known cathedrals are constructed in the city including Southwark Cathedral and St Paul’s Cathedral. Muslim communities are largely based in the boroughs of Newham and Tower Hamlets and famous mosques in the city are London Central Mosque, East London Mosque, and Baitul Futuh Mosque. There are approximately 42 Hindu temples in the city and Hindu communities are mainly settled in the Harrow and Brent boroughs.

Tourism

The city is ranked among the leading tourist destinations in the world and crowned top city destination by Trip Advisor users. The notable buildings of the city are Natural History Museum, The British Museum, Tate Modern, Science Museum, Tower of London, Southbank Centre, National Portrait Gallery and many more exciting attractions.

Overview of ITIL® 2011 Edition

Information Techno...