ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Watford

Watford is a town situated 17 miles distant from central London. It is inside the perimeter of the M25 motorway. Most of the people are perplexed with Watford, Northamptonshire. This town is located 55 miles to the north. This city is situated on the river Colne. Tourists enjoy the scenery of this place. With the high number of people visiting Berkhamsted Castle, Kings Langley (a royal palace), it further boosts the growth of the town. The Trio, The London, The Birmingham Railway and The great Canal junction further accelerate the growth of the town.

Until the period of 16th century, this land belonged to St Albans Abbey. The printing work started by John Dickinson and co. influenced other companies too. Printing turns out to be the biggest industry in Watford in 1920s. This industry is also doing well nowadays. The major events such as 2013 Bilderberg Conference and World Golf Championship was hosted by The Grove. It was transformed from urban district to municipal borough in 1922. Watford is the Centre of several head offices too. Watford was addressed by the name of major sub-regional Centre by the Hertfordshire County Council.

History

As far as the name of the city is concerned, it was first mentioned in the Anglo- Saxon era of 1007. Earlier it was an agricultural community where most of the people depended upon it. A few people involved in the Cottage industry but with the industrial revolution, the Grand Junction Canal and the London and Birmingham Railway were constructed to reach the Chiltern Hills easily. The printing press of Watford is recognised as the best in the world. It is also the biggest Centre in the same field. The use of the printing machine was very popular during the world war where it had been used to create Propaganda. At that time the authority was taken over by the Government. It was as usual that industry got declined at that time.  In the beginning of 20th century, the pace of the development continues to enhance.

Governance

It was transformed to the Municipal borough from Urban district under a charter in 1922. It got separated from Greater London to three Rivers district. There are total 36 councillors elected for 12 wards. It has a total term of 4 years. There is only one parliamentary seat for the region.

Economy

Among the northern side countries, Watford is a leading regional Centre. It is only major regional Centre in the Hertfordshire. The sight of the night at High Street is very attracting. There are a large number of bars, clubs and restaurants.  It attracts hundreds of people every day to the spot. The economy of the region also depends on the tourism of the place. The famous and leading shopping area of the region is Harlequin Shopping Centre.

Parks, Theatres and Museums

There are around 44 recreation grounds, gardens, public parks and allotments in the city. Of these, there are 8 parks that are conferred with Green Flag because of their beautiful scenery and quality. A few parks such as Cassiobury Park, Cheslyn House and Gardens, Woodside Park are famous ones. Some theatres are Watford Palace Theatre, the Pumphouse, Watford Colosseum are the famous theatres. The other museums are Watford Museum, Leavesden Film Studios are famous ones.

Transport

It is close to the Junction point where M25 and M1 meets. It is well served by the bus service for commuters. Some leading names in the business are Red Rose, Travel, and Carousel. There are total 3 railway stations that are giving its services in the central London.  It is also well connected with Air mode.

Overview of ITIL® 2011 Edition

Information Techno...