ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Sunderland

Sunderland is a coastal city lies at the mouth of the Wear River, around 80 meters above sea level. It is located in the centre of the City of Sunderland metropolitan borough, local government district in England with a population of around 174,286 according to 2011 census. It is situated about 10 miles southeast of Newcastle and 240 miles north of London. The River Wear flows through the centre of the town and divides in a deeply incised valley. The town’s name is originated from sundered land meaning land kept aside for a special purpose or land sundered. The evidence of three settlements found historically in a county in North East England or County Durham on the site of present-day Sunderland.

The area of Sunderland Monkwearmouth is located on the north bank of the Wear River and settled in 674 during the foundation of Jarrow Abbey by the Benedict Biscop. Another settlement Bishopwearmouth founded in 930, lies at the southern side of the river. The town developed as a port over a period and became famous for trading salt and coal. The construction of ships started on the river in the 14th century. With the passage of time, the port of the town absorbed Monkwearmouth and Bishopwearmouth by the 19th century. The town became the major centre for the automotive industry and the service sector. It has been suggested that the person who is born or lives in the town, sometimes known as Mackem. The concept came into existence in the late 20th century and not used until 1980.

History

The early inhabitants of the town were the hunter-gatherers during Stone Age. The remains of the period were found during the excavations of St Peter’s Church in Monkwearmouth including the artefacts and microliths. The area of Hastings Hill became a primary place of burial and central point of activity in the Neolithic period, the final phase of the Stone Age. In the pre and post-Roman period, the area was occupied by the Brigantes around the Wear River. During the Anglo-Saxon era, the town became an important centre of knowledge and learning and library with approximately 300 volumes was also located in the town.  

The long trench, a tactic of warfare was found as one artefact of the English civil war. In the 17th century, the three original settlements (Monkwearmouth, Sunderland and Bishopwearmouth) were integrated and known as Sunderland-near-the-Sea. The factors behind the incorporation included the construction of ships on the banks of the river, salt panning and success of the port of Sunderland. The construction of Sunderland barracks was completed in 1794. These barracks included the 80-bed hospital, soldier’s quarters and housing for 1528 infantry troops. The second iron bridge of the world was built in the town in 1796.

The town was severally affected by the major Indian epidemic Cholera, broke out in the town in 1831. The disease spread in other parts of the country resulted in the death of more than 32000 people. The town again suffered from the worst disaster of the Victoria Hall in 1883 leading to the death of 183 children due to lack of enough way to pass during a variety show. This led to the invention of the concept of push bar emergency doors. The economy of the town shifted to chemical and motor manufacturing after the fall of heavy industries in the early 19th century. The electric tram system arrived in the town in 1900, later on, these were replaced by the buses in 1940.

The town saw remarkable expansion in the shipbuilding business during the First World War and became the prime target of a Zeppelin raid in 1916. Approx. 2500 citizens of the town served in the armed forces during the war period. The town also attacked by the German bombers during the Second World War leading to the destruction of 4000 homes and death of 267 people in the town. The coal mining and shipbuilding industry declined and ended by the late 20th century resulted in the unemployment of the local workforce.

Overview of ITIL® 2011 Edition

Information Techno...