ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Poole

Poole is a large coastal town lies on the southern shore of England with a population of around 147,645 according to 2001 census. It is a seaport in the county of Dorset located about 33 kilometres east of Dorchester. In 1997, the town granted a unitary authority and Borough of Poole administers the local council. Poole along with the towns of Christchurch and Bournemouth, it forms the part of Poole-Bournemouth urban area or South Dorset conurbation. It is the second largest town in Dorset. The early history of the town found back before the Iron Age. The town developed as an important port in the 12th century, and the wealth of the town grew with the introduction of the wool trade. The town made strong trade links with the North America. It became one of the busiest ports in the United Kingdom in the 18th century.

During the Second World War, the town served as the main departing point for Normandy landings, also known as Operation Neptune where landing operations of the Allied invasion of Normandy took place on D-Day. The town is considered as an attractive tourist destination and famous for its large natural Harbour, Blue Flag beaches and the Lighthouse arts centre. With passenger ferry and English Channel freight services, the town became an important commercial port of the country. Poole is home to Royal National Lifeboat Institution (RNLI) and Royal Marines.

History

The name of the town is developed from the English word pool meaning a place near a creek or stream of water. It has been suggested that the area around the Poole has been occupied from the last 2500 years. The Romans took over the settlement of Iron Age during the invasion of Britain in the first century. The town became an essential part of the Kingdom of Wessex during the Anglo-Saxons period, inhabited Great Britain in the 5th century. The town was used as a fishing and Harbour base, where ships main stayed on their passage to the River Frome. The town was considered as an important Anglo-Saxon town of Wareham, English county of Dorset. In 876, the town faced two major large-scale raids by Vikings and Canute also used the port of the town to raid and pillage Wessex.

The importance of Wareham declined, and the town grew rapidly as a busy port after the Norman occupation of England.  The Great Charter of Elizabeth I granted a county corporate, and subsequently, the town got legal independence from Dorset. The Newfoundland fisheries and North American colonies established a successful commerce with the town in the 16th century. The town experienced the most prosperous period from the early 18th century till early 19th century. The prosperous phase brought new developments including the replacement of medieval buildings with the terraced housing and Georgian mansions. The end of the Napoleonic Wars ended the Newfoundland trade, and most merchants ceased trading. During the industrialisation, the town grew rapidly and became a place for mercantile prosperity. The port of the town lost business as ships became too large for the shallow Harbour in the 19th century. The coastal shipping trade ended with the arrival of railways in 1847.

Economy

The economy of Poole is more balanced as compared to the rest towns of Dorset. The manufacturing sector flourished in 1960, whereas service sector including the relocation of the office-based employers expanded between the 1980 and 1990. The town is home to the world’s largest motor yachts builder Sunseeker and engaged more than 1800 workforce in the shipyards of the town. Other major employers in the town include Lush, Ryvita, Faerch Plast, Siemens and Kerry Foods. The economy of the town is based mainly on the service sector. Major employers in the service sector include Barclays Bank, Bank of New York Mellon, Arts University Bournemouth, Merlin Entertainments and American Express Bank.

Overview of ITIL® 2011 Edition

Information Techno...