ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 12/10/2020 Birmingham
5 days
£1974

ABOUT Birmingham

Birmingham city is located near the small river Rea. Being situated at West Midlands of UK, it is also recognised as the metropolitan borough. It is the very famous and largest city outside the London. The population of the city is 1 lakh 10 thousand approximately as per last recorded population census of mid-2016.

During the medieval period, a medium sized market grew and got the international status in the 18th century. Within this period, many innovations took place that results in the foundation of modern industrial society. It was announced as the leading manufacturing town in the world in 1791. The unique economic profile of Birmingham motivates the excellent levels of creativity and innovation to provide an economic base for industrial welfare. It includes many small workshops which practice a wide variety of skilled and experienced trades. Birmingham city is the most followed football club of the region. Government is also backing the bid of the town for hosting 2022 commonwealth games.

Government

The largest local authority in Europe is Birmingham City Council. There are 3 councillors in each ward and making the strength of total 120 in 40 wards. The city headquarters is in the Victorian square. John Clancy led the Labour Party which has a majority as of 2017. It comes to the majority by defeating the Conservative/Liberal Democrat in the elections of May 2012. In June 1896, Lord Mayoralty’s honour and pride were conferred by Letters Patent.

Geography

Being at the centre of the West Midlands region of Birmingham Plateau. The height of the town from the sea level is between 500 and 1,000 feet above. It is crossed by the main watershed of the UK in-between the sinks of rivers Trent and Severn. The city most of the area was a developed and transformed part of the Arden forest. Its presence can be felt in cities like Saltley, Hockley, Moseley and much more. These areas still have dense oak trees.

Climate

Being close to the ocean, Birmingham has a maritime climatic condition. In summer, the temperature is average to the maximum that us 21.3 °C and in winters the temperature is around 6.7 °C. On average, the hottest day of the year was 28.8 °C and the coldest day was –9.0 °C between 1971 and 2000. The highest temperature was recorded nearly 34.9 °C during late 19th century. 

Environment

Birmingham as largest number of parks than any other European city. It has total 571 parks that are spread over 3,500 hectares of public open space. The city is full of trees. It has approximately 6 million tresses. Also, it has 250 miles of urban streams and brooks. Sutton Park is the main Park of the town that gets most of the visitors of the world. It covers 2,400 acres in the north of the city.    

Not an only park, but Birmingham also has many areas of wildlife which lies in both informal settings like Project Kingfisher and Woodgate Valley and in the selection of parks like Handsworth Park, Lickey Hills, Cannon Hill and more.

Demography

According to the mid-year estimate in 2012, the population of Birmingham was 1,085,400. It is 1% increase from the estimate held in 2011. There has been a drastic increase in the population of the city since early 20th century. It is the major local authority outside the London.

It has a population density of 10,391 occupants per square mile when compared to the 976.9 occupants per square mile. Birmingham can face an increase of 8.0% in a population that is 1,160,100 by 2021.

Religion

The majority of the population follow Christianity within the city. In 2011, it was found that 46.1% of the population is Christian. This city has a diverse profile of religions. Birmingham outside the London has the largest number of other communities like Muslim, Sikh and Buddhist. The second largest community is Hinduism.   

Overview of ITIL® 2011 Edition

Information Techno...