ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Fleet
5 days
£4944

ABOUT Fleet

Fleet, is located in the Hampshire district of England, at a distance of lies 36 miles to the southwest of London. Hart, a locality in Fleet was considered as the best living place for four consecutive years i.e. 2011 to 2015. The factors that counted towards the city gaining this title were - the rich majority of the population, better health conditions, good weather, and high levels of access to places of entertainment and leisure.Fleet had a population of 38,726 as per the census conducted in 2011.

Fleet is known for the Fleet Pond – a large rather the largest freshwater lake in the whole of Hampshire. Another feature that attracts everyone is it's old-fashioned High Street which provides a look that is reminiscent of the Victorian and Edwardian ages.

Fleet is accessible by the M3 motorway. Fleet is also known for a service station - the Welcome Break.

Government

Fleet is administered by the Hampshire County Council and The Hart District Council together. North East Hampshire is the governmental constituency for Fleet. The Hart District Councils in 2010, transferred some of its responsibilities to three newly formed parish councils i.e. Church Crookham Parish Council, Elvetham Heath Parish Council, and Fleet Town.

Wards in Fleet:

Following is the list of wards into which Fleet and Church Crookham are divided:

  • Fleet West: This includes a part of Church Crookham and is located on the western side of Fleet.
  • Fleet Courtmoor: Located towards the eastern side of the Basingstoke Canal is Fleet Courtmoor.
  • Fleet North: The Elvetahm Heath State forms a major part of Fleet North.
  • Church Crookham West includes the southern as well as western parts of Crookham.
  • Fleet Central includes the oldest areas of the town and the town centre also.
  • Church Crookham East: It covers two parts of Fleet – a majority being the northern and eastern parts of Church Crookham while some parts of eastern Fleet are also covered.

Transport :

Railways :

The Fleet citizens are served by Fleet railway station which is funded by the Hampshire County Council, on the London to Basingstoke line.

Bus

The citizens of Fleet commute using the Fleet Buzz service also. This service is operated by Stagecoach bus. There are routes to various places such as  Justin, Farnborough and Aldershot.

Sports

The North Hants Golf Club, a top-ranked golf course for more than hundred years is located in Fleet.Justin Rose, a top-ranked golfer, lives in Fleet. Fleet is also home to four Non-League football teams that play at Kennels Lane (Fleet Spurs F.C.), Calthorpe Park (Fleet Town F.C), Zebon Copse(FC Fleet), and Dippenhall St., Crondall (Fleet Albion).

Fleet also organises a half marathon before the London Marathon takes place.

Leisure

There is a sports cum leisure centre that is run by the government and known as  The Hart Leisure Centre. This centre has a swimming pool, a gym, a teaching pool, two sports halls and a number of studios and squash courts. The centre is also home to martial arts clubs and some other sports clubs as well.

Media :

The local press consists of the Fleet News & Mail, a broadsheet that is available from the local shops, and the Surrey-Hants Star Courier, a free tabloid that is delivered to the door of every citizen in Fleet.The BBC South Today is the source of the local BBC TV news.BBC Surrey covers Fleet on BBC Radio, as well as North-East Hampshire.Fleet is also covered by 96.4 Eagle Radio independently.

Culture :

There are various events that are covered by the carnival committee in Fleet. Worth mentioning are the Fleet Carnival and Switching on of Christmas Lights in preparation for December 25 (though the event takes place in the last week of November).

Overview of ITIL® 2011 Edition

Information Techno...