ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Warrington
5 days
£4944

ABOUT Warrington

Warrington is referred as unitary authority area in Cheshire with a population of around 208,800 recorded in 2016. It lies on the shore of the Mersey River. The town is referred as the largest town in the county of Cheshire, England. It is located between the towns of Manchester and Liverpool. The population of the town grew strongly since 1968, and it became a new town. The history of the area traced its root back to the Roman period. The Romans discovered the town at an important crossing place on the Mersey River, and the Saxons set up the new settlement of the town. Warrington developed as a market town at the lowest bridging point, a place which is crossed by a bridge at its closest point to the sea during the Medieval Period. The town was engaged in the business of textile and wool production in the middle ages.

The town experienced the urbanisation and expansion after the industrialisation took place in historical counties of England and when Mersey was made traversable in the 18th century. The vital railway corridors in the United Kingdom, West Coast Main Line, runs north to south and the Cheshire Lines connecting the towns of Liverpool and Manchester, runs west to east. The Manchester Ship Canal, 36 miles long inland waterway connecting Manchester to the Irish Sea cuts through the south of the town from west to east. The partial box is created around the town with M6 and M62 motorways. In 1974, with the combination of former County Borough of Warrington, the Lymm Urban District and the Warrington Rural District, the modern borough of Warrington was developed.

History

The early settlement of the town was established at Wilderspool during the Roman Empire. The evidence of Bronze Age settlements had been suggested by the local archaeologists. The town developed at an important crossing point on the Mersey River since the ancient times. The importance of the town grew and emerged as a market town and crossing point of the Mersey River. The early reference to the bridge was first found in 1285. The area around the St Elphin’s church, now covered under the Church Street Conservation Area represent the origin of the modern town.The town played a crucial role in the English Civil War. The old town centre served as a mainstay for the armies of the Earl of Derby and Oliver Cromwell. During the industrial revolution, the town evolved as a manufacturing town and became a centre of textiles, steel, tanning and chemical industries.

The town flourished and became more popular after the construction of canal and improvement in the navigational properties of the Mersey River. The town accepted the introduction of steam in the town and used as a source of power for its mills. The town served as a base for RAF Station Burtonwood and airfield for the largest US Army Air Force during the Second World War, The new town status granted to Warrington in 1968. With the decline of heavy industries between 1970 and 1980, the economy of the town shifted to the light industry and technology. The town was affected by the Provisional Irish Republican Army bomb attacks in the town centre and later on, a bomb attack on a gas storage plant in Warrington.    

Economy

Warrington is home to the Unilever and ESR Technology. The major employers of the town are Warrington Council and Warrington & Halton Hospitals NHS Foundation Trust. In 1974, the first shopping centre was opened and covered new bus station and a Debenhams store. During the modernisation of the town centre, Warrington experienced a boost in its customer trade. There are several other shopping malls and large indoor market in the town. Gulliver’s World theme park is located in the town and covers Lilliput Land and the Safari Kingdom.

Overview of ITIL® 2011 Edition

Information Techno...