ITIL® Service Capability Planning, Protection and Optimisation

Enhance productivity with better planning, protection and optimising processes

ABOUT THE PROGRAM

ITIL® Service Capability - Planning, Protection and Optimization course is designed to help the delegates in getting awareness of concepts and terminologies used to create an effective IT infrastructure within the organisation. Planning, Protection and optimisation is one of the qualifications in Service Capability stream. It contributes four credits in gaining ITIL® Expert Certification.

  • Enhance PPO process within the organisation

  • We offer the best price in the industry

  • Our help and support team is always available to support the queries of delegates

  • Many leading brands trust us

  • Get familiar with various tools and techniques used in PPO

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The professionals who want to attend this course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Capability - Planning, Protection and Optimization course best for the following professionals:

  • Capacity Managers
  • IT Professionals
  • Disaster Recovery Managers
  • Availability Managers
  • IT Service Continuity Managers
  • IT Security and Risk Managers

WHAT WILL YOU LEARN?

  • Learn about the various methods and procedures used in Planning, Protection and Optimisation
  • Identify and manage risks that may occur in PPO
  • Determine various key activities, processes, roles and responsibilities involved in PPO
  • Determine the considerations for Continual Service Improvement for enhanced productivity
  • Evaluate Planning, Protection and Optimisation processes by using key metrics
  • Recognise the details that comprise every process of PPO

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PROGRAM OVERVIEW

MSP Training introduces ITIL® Service Capability - Planning, Protection and Optimization course that put the focus of delegates on operational-level processes activities. The delegates will be taught to execute these processes practically and more effectively. Our courses are designed and delivered by certified and experienced professionals.

Exam

ITIL® Service Capability - Planning, Protection and Optimization course will have the following exam pattern:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to pass the exam
  • Exam duration- 90 minutes

 

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Introduction: Demand Management

  • Introduction to Demand Management
  • Scope and Objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction: Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Availability Management

  • Define Availability Management
  • Scope and objective
  • Business Value
  • Basic Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                    

Introduction: Technology and Implementation consideration

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Basic Service Design Technology
  • Architecture of Technology and Management
  • Tools and technology to support Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges

DATES, PRICES AND EVENTS

Course Name Dates Duration Price
ITIL® Service Capability - Planning, Protection and Optimisation 21/12/2020 Bolton
5 days
£4944

ABOUT Bolton

Bolton is a town under the administration of northwest region of Great Manchester, England.  Earlier it was known as Mill town. It is famous for textile Centers during the 14th century. The Flemish weavers boosted this industry with their good skills in the field. They introduced best quality cloth. They exported weaved cloth to whole Europe. During 1929, the number of cotton mill went to 216 by cutting the mustard in this sector. Wool and Cotton weaving tradition boom at the same speed. The population of the town is 1.5 lakh whereas the urban town has a population of 2 lakh 70 thousand. An unfortunate incident associated with its history where hundreds of people were killed and others got homeless. Some of them were put inside the prison. Bolton Wanderers is the famous football club of the region. The native people follow this game with full zeal. A great wrestler, world heavyweight champion and a lot more Amir Khan were born on this land.

History

The name is derived from Ancient English word i.e. both-tun. This city got the best motto i.e. overcome difficulties. As the city people had seen so many tough days in the past, now they are well groomed to face all such problems. It is of either nature such as natural, social or economic. The earlier history of the town started with civil wars among various ethnic groups of the region. The throne of the region shifted to various leaders from time to time i.e. Roger de Poitou then to Roger de Meresheys and followed by Pilkington’s. English Civil war leads to the demand of parliamentarian type of government but unluckily, it was not supported by all walk of society and it leads to few deadly attacks.

Governance

The 18 towns of Bolton divided by the River coral. Prominently, it divided into little Bolton and great Bolton. It is the parliamentary type of government. Bolton east and Boston west are two constituencies. Further, Bolton east divided into Bolton northeast and Bolton south east. There are total 60 councillors in 20 wards with 3 councillors in each ward.

Geography and Demography

It is northwest of England and near to West Pennine Moors. The Manchester city is also near to it. It is located in the middle of the low hills. Because of the hills, it has been protected from the fast winds and generally gets low rainfall. During the summer season, the rainfall is slightly high. Most of the people born in England. The white people are in majority with 83%. The Christian religion is followed by maximum people.

Economy and Transport

The heavy industry drastically shifted towards services industry. Around 37% population is under full-time employment.  4.2% do not get jobs. It is also a centre for the missile production aerospace. Reebok, the famous clothing brand has headquartered in this city. There is a number of projects that have been allotted and finalized by the government from 2017 to 2027. The Bolton innovation zone gets the lion’s share in the development Project. It is well connected with all the national routes. The South to North corridor is connected with A6. M61 is the junction point for 3 different directions of the town.

Sports and Education

Bolton Wanderers F.C is the famous football club. Other famous sports such as Hockey, Rugby, Cricket, Baseball and Speed Way Racing also followed with the same zeal. Started in the 15th century, Bolton school has been giving its services as a grammar school boys. Later, a new free grammar school opened. Both merged after 15 years and now recognised as one.

Religion

As per the 2001 census, 75% people of Bolton borough follow Christian religion. Other communities are Muslim, Buddhist, Hindu, Jewish, Sikh and their percentage is written in descending order as per above-mentioned names. About 9% people have no religion.

Overview of ITIL® 2011 Edition

Information Techno...